Tuesday , August 22 2017

Samsung opens its Melbourne Central store up to the press, grand opening tomorrow

samsung-melbourne-central-4

Samsung‘s newest Experience Store in Melbourne opened its doors to members of the press this morning for an exclusive preview of both the store and Samsung’s newest products – the Note 4, Note Edge, Gear VR and Gear S. We sent Scott in to check it out and get a look at the store first-hand.

Located on Level 2 of Melbourne Central, the new store is a 350m2 space with smart tutors, group or one-on-one lessons and an onsite repair centre. It’s decked out in Samsung’s blue livery with a mix of what appears to be wood and slate flooring and you move from section to section. As you might expect, there’s also a number of interactive displays and a lot of product demo stations.

Samsung will sell you devices on-contract with Telstra or Vodafone (curiously, not Optus) or outright at retail prices. There’s also a dedicated space for enterprise and corporate customers.

The store is actually already open to the public (and has been for a few days), but the grand opening is scheduled for tomorrow. It looks like the Note Edge and Gear S product demonstrations won’t stick around, though you’ll be able to buy them soon enough. We’re checking with Samsung whether they have any events or special offers planned for tomorrow and will update if we get any information.

Samsung also had the Note 4, Note Edge, Gear VR and Gear S on demo. No report of anyone trying the Gear VR would be complete without a picture of them trying it on:
samsung-melbourne-central-3

Have you checked out Melbourne Central’s new Samsung Experience store? Tell us about it in the comments!

 

Jason Murray   Deputy Editor

Before discovering the Nexus One, Jason thought he didn't need a smartphone. Now he can't bear to be without his Android phone. Jason hails from Sydney, Melbourne or Brisbane depending on his mood and how detailed a history you'd like. A web developer by day with an interest in consumer gadgets and electronics, he also enjoys reading comics and has a worryingly large collection of Transformers figures. He'd like to think he's a gamer, but his Wii has been in a box since he moved to Sydney, and his PlayStation Vita collection is quite lacking. Most mornings you'll find him tilting at various windmills on Twitter - follow @JM77 and say hi!

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23 Comments on "Samsung opens its Melbourne Central store up to the press, grand opening tomorrow"

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overit
Valued Guest
overit

my samsung s5 screen has just gone black. Phone still working……just cant see anything. My service provider is trying to charge me $300+ to get it fixed. They are claiming damage done to phone …..there was not. Not honoring warranty…. Is it worth it going to shop or will i get the same run around.

Elizabeth
Valued Guest
Elizabeth

the store smells amazing!!!!!!!!!!!!!!

silly
Valued Guest
silly

i dont see the point really. its just a allphones shop with samsung branding. its not a real samsung presence. its all fake. they dont do any support for any samsung products but to send phones to the repair centre. thats pretty much it. nothing else.

Montalbert_Scott
Valued Guest
Montalbert_Scott

nope. not at all mate- you can see through the back right circular window the actual repair room. has all the tools required for fixing. they were working in there too. many repairs will have a turn around time of only an hour or 2. I did have a closeup of the repair shop but it didnt make the cut.
The support is the fixing of the devices and also the “tutors” helping joe public with their samsung phones

mrjayviper
Valued Guest
mrjayviper

How does it compare to an apple store?

Montalbert_Scott
Valued Guest
Montalbert_Scott

Not that I’ve been in the apple store much but it it seems very similar- really offering a great service to customers. I like the idea of the tutors (so many people don’t make full use of their
Android devices) and the on-site repair service- they are promising quick turn around for repairs too

Montalbert_Scott
Valued Guest
Montalbert_Scott

Not that I’ve been in the apple store much but it it seems very similar- really offering a great service to customers. I like the idea of the tutors (so many people don’t make full use of their
Android devices) and the on-site repair service- they are promising quick turn around for repairs too

Montalbert_Scott
Valued Guest
Montalbert_Scott

Not that I’ve been in the apple store much but it it seems very similar- really offering a great service to customers. I like the idea of the tutors (so many people don’t make full use of their
Android devices) and the on-site repair service- they are promising quick turn around for repairs too

Member

I want to play with a Note Edge. Of course I will never buy one, but I want to fiddle with it.

Montalbert_Scott
Valued Guest
Montalbert_Scott

I was pleasantly surprised by it. I can actually see a use to it now- although not sure how many developers will make use of their edge sdk. It’s similar in use to the ribbons on custom roms, or side control app .

Montalbert_Scott
Valued Guest
Montalbert_Scott

I was pleasantly surprised by it. I can actually see a use to it now- although not sure how many developers will make use of their edge sdk. It’s similar in use to the ribbons on custom roms, or side control app .

ohdenny
Valued Guest

I’ve been in the Highpoint one, I didn’t see the point to be honest.

Montalbert_Scott
Valued Guest
Montalbert_Scott

never been to the Highpoint one but according to the Samsung guys this morning this one is totally different in what they offer. Group lessons, smart tutors, on site repairs. Google need to open Android stores IMO.

Damien Xenos
Valued Guest
Damien Xenos

The one in Highpoint was very lacklustre when I went in. A few weeks before the Galaxy Zoom. They were not aware of it. Had no good product knowledge either of what was in stock.
As much as I am not a fan of Apple there stores are great.

Montalbert_Scott
Valued Guest
Montalbert_Scott

never been to the Highpoint one but according to the Samsung guys this morning this one is totally different in what they offer. Group lessons, smart tutors, on site repairs. Google need to open Android stores IMO.

me
Valued Guest

Unless you could bring in damaged/faulty Samsung products for repairs and replacements like in an Apple store to speed up the warranty process, then this could give an incentive to buy Samsung over other Android vendors and match Apple’s for customer service.

Montalbert_Scott
Valued Guest
Montalbert_Scott

you can. that is the point. they fix it there – i didnt ask about replacements but I’m assuming they know right away if it’s fixable or not so will replace it.

Andrew
Valued Guest
Andrew

It looks like an Apple store. What a surprise.

JeniSkunk
Valued Guest
JeniSkunk

Sydney has one Samsung store, Melbourne now has two.
Brisbane NEEDS a Samsung store.

( ͡° ͜ʖ ͡°)
Valued Guest
( ͡° ͜ʖ ͡°)

Didn’t expect you to be from Brisbane at all.

Member
Luke Vesty

No one needs a Samsung store.

This is another concerning development for the overall health of the Android platform and ecosystem.

Montalbert_Scott
Valued Guest
Montalbert_Scott

how so? I do not like how Samsung are creating their own little walled garden inside of Android but the store is great for customers and users of Samsung devices.

Member
Luke Vesty
Literally speaking, no one “needs” a Samsung store. I was merely pointing out to Jeni that the word “need” isn’t a substitute for “want”. As for my more important second point, Samsung stores are an attack on Google’s platform. Samsung isn’t just building a walled garden around Android. It’s executing a long term strategy to ween people off Google products and services. Samsung smother Android with their Touchwiz skin and sooner or later they’re going to start shipping their flagships with Tizen. We’ve seen Samsung introduce “Here Maps” to their Tizen devices. They have their own app store with their… Read more »
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