Friday , August 18 2017

Kogan now advising customers that Nexus 6 pre-orders won’t ship till the 12th of January

Kogan Nexus 6
Kogan are one of only two Australian online retailers currently offering the elusive Nexus 6 for pre-order. Their initial pre-order was advising customers that the phone would ship from their warehouses on the 28th of November.

It appears that Kogan won’t be able to meet the November 28th shipping date though with customers checking the Nexus 6 product pages now being told that the phone will ship on January 12th. Last night, Kogan has also began sending emails to their customers advising that date has slipped, giving customers the choice of either riding out the delay, or receiving a full refund (which can take up to 7 days). Ausdroid reader Craig has kindly supplied the full email below :

Thank you for purchasing the Motorola Google Nexus 6 from Kogan.com

As we are sure you are aware, demand for the newly released Nexus 6 has exceeded everyone’s expectations. Based on previous announcements about the Nexus 6, we were expecting to ship your order well before November 28th. The recent lack of definitive information in the market about the Nexus 6 and apparent delays has forced us to push our estimated dispatch date to January 12th.

We understand that this is not the best news and we apologise for any inconvenience this may cause you. We appreciate that this new ship date may not be suitable, so would like to offer you the following two options:

Option 1.
Wait for your Motorola Google Nexus 6 until the new ship date of 12th January (Rest assured that we will be working hard to get this to you even sooner where possible!)

Option 2.
Receive a full refund for this product. Please note: refunds can take up to 7 days to appear in your account after processing.

Simply reply to this email with “1” or “2” to let us know how you would like to proceed.

Thank you for your understanding and we look forward to hearing from you soon!

We spoke to the Kogan online support team, who confirmed the delay, advised the reason and assured us they are still trying to get the phone to customers as soon as possible :

The demand for the newly released Nexus 6 has exceeded everyone’s expectations. I can confirm that the dispatch date for the Motorola Google Nexus 6 has been extended to 12th of January. Rest assured that we are doing our best to have it delivered at the soonest possible time.

The support team went on to confirm that Kogan Nexus 6 stock was being sourced from overseas, which is likely the cause for their expected delay.

So, what can you do? Options for getting the Nexus 6 in Australia are fairly limited.

Google has advised that there are no official timelines for the Nexus 6 to go up for pre-order in Google Play in Australia, beyond that the phone will be available ‘before Christmas’. But there are no guarantees of stock levels when it does finally hit the Australia Google Play store. In the US, stock of the Nexus 6 is being refreshed weekly on a Wednesday, but has so far remained unattainable for most customers who have had to revert to purchasing through carriers.

The other option is the other online retailer Yatango, formerly Mobicity who are advising that their stock of the Nexus 6, which is being sourced from a local Motorola supplier here in Australia, will arrive around mid-December. It’s also marginally cheaper than Kogan’s pricing for either model, with the bonus of free shipping for Yatango Shopping members.

There’s no denying the Nexus 6, despite its size, is a massively popular phone. There’s also some rumblings now after the continued delay of the Moto X Gen 2, and scant supply of the Moto 360, that perhaps Motorola wasn’t the best choice of company to make a Nexus phone. Either way, Kogan customers have a choice to make today, so it’s going to be interesting to see what happens.

Did you pre-order a Nexus 6 from Kogan? Will you be holding out for the January release date or getting a refund and purchasing elsewhere?

 
Source: Kogan.
Thanks: Craig.

Daniel Tyson   Editor

Dan is a die-hard Android fan. Some might even call him a lunatic. He's been an Android user since Android was a thing, and if there's a phone that's run Android, chances are he owns it (his Nexus collection is second-to-none) or has used it.

Dan's dedication to Ausdroid is without question, and he has represented us at some of the biggest international events in our industry including Google I/O, Mobile World Congress, CES and IFA.

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11 Comments on "Kogan now advising customers that Nexus 6 pre-orders won’t ship till the 12th of January"

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Sean Zemunik
Valued Guest
Sean Zemunik

Just ordered one via my cousin in the UK. Should have it in a week sigh…

ash
Valued Guest

passion has gone

Dusklaws
Valued Guest
Dusklaws

Just cancelled mine thinking of upgrading my n3 to n4 or the edge

Nick Tsiotinos
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Nick Tsiotinos

I think I might wait till next year’s Nexus – I’m very happily running Lollipop on my Nexus 4 for the moment – and it fits in my pocket wonderfully well…

Jamie
Valued Guest
Jamie

I’m with you Nick, I’m loving my N4 with Lollipop too. I’ve still got an LG G Pro 2 (5.9-ich) phablet but am selling it and going back to phones between 4.7 – 5.2 inch. I think this 6-inch phablet phase will fade in time as they are quite cumbersome to use with one hand. I think the next Nexus phone will be between 5.2 – 5.5 inch. Roll on end of 2015.

leetrevor81
Valued Guest
leetrevor81

I can put my nexus 7 in most pockets so I’m sure the Nexus 6 will fit in my pockets with ease. No point buying a $8-$900 phone though if your happy with your nexus 4

Stephen Crisafulli
Valued Guest
Stephen Crisafulli

Well I’m even happier now that I bought a Note 4 and didnt wait to see the Nexus 6

Liam Hughes
Valued Guest

Kogan did the same thing with the iPhone 5: http://www.kogan.com/au/blog/kogan-first-world-sell-iphone-5/

Taking pre-orders for product that they do not have confirmed stock for: shame on them.

TT
Valued Guest

I guess we won’t get the phone in 2014. Bad google bad moto

chris
Valued Guest
chris

And you expected anything better from Moto, the moment they said the Nex 6 was coming from moto we knew the release would be stuffed up. Every other product release from Moto has gone wrong. I guess that’s why they went with a large phone and high price, to reduce the demand. Imagine if it had of been the same price point as the 5, they would never get beyond a few states in the US let alone the rest of the world.

leetrevor81
Valued Guest
leetrevor81

And there is Handtec which worked out to be $798 for a blue 32gb (only model you can purchase for now) with my Mastercard. They responded to me that they will receive stock before the end of the month. I hope their word is more reliable than Kogan

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