Thursday , August 17 2017

Android Pay after two months: are we still using it? [Yes, we are]

android-pay

It’s been just over two months since Android Pay has launched in Australia, and my hasn’t that gone quickly. It’s time for a bit of a retrospective. Is Android Pay still in daily use or has it been relegated to the bottom of the app draw with all of those games that looked like they would be fun?

I should start off by outlining my mobile payments history. I started using mobile payments with CommBank when they offered what amounted to a tiny credit card you glued to the back of your phone. I then graduated to their Android App, first with Debit and then with Credit Card support over time.

I used that system typically when I had adequate time to prepare the phone. To use most payment apps you need to pull out your phone, unlock the device, navigate to the payment app, launch the app, type in a pin code, and then you’re ready to pay. That’s just 5 steps, some with great lag! In short, I used it infrequently and mainly because I really really wanted to, not because it was convenient.

Jump forward to Android Pay, I could see the promise and added security of Android Pay, sure I had to change banks but I’m not one to be dictated to by what amounts to the warehouse for my money, I’m pro-choice, especially my choice. So, good bye CBA and hello ANZ. What’s in a few letters anyway?

In September, is Android Pay a forgotten fad or a daily companion? Was it worth the relatively low hassle of switching banks? The answer, I now use Android Pay almost exclusively for payments, but there are some caveats to that. The big issues are spotty American Express tap-to-pay acceptance, having multiple cards and loyalty card scanning.

First things first, I have setup both a Visa and an American Express card. They are both issued by the same bank and both ‘link‘ to the same account, I just get more points with AMEX, so I typically set it as my primary card.

American Express issues

Unfortunately, it seems many places that accept American Express don’t have POS hardware that is capable of accepting American Express tap-to-pay. I find this with both the physical bank issued cards and mobile apps, so the issue is not restricted to mobile payments.

What’s the solution? Well I could just stop using American Express but then I wouldn’t get my bonus points, and that would limit my choice. So I end up having to memorise all of my regular shops if they use American express, and if it works or not with tap-to-pay. I still get caught at the register with a business I don’t know, or haven’t remembered, can’t handle AMEX tap-to-pay.

Overall it’s a nuisance, especially if the machine needs to be reset, and I’ll normally just pull out my card and use the Chip, gotta get those points.

To be clear, this is not an issue with Android Pay, or with tap-to-pay in general. This is some issue of old or incompatible hardware that despite the vendor accepting American Express their EFTPOS machine isn’t up to it.

Over time this issue will hopefully improve. Already several stores I shop in have got new machines and they now accept American Express tap-to-pay. In the meantime, it could be a barrier for those who are a little less understanding about living at the bleeding edge of technology.

Multiple payment card issues

OK, now we’ve got over incompatible readers and chosen to memorise the technological infrastructure of every store we shop at, what’s next? The joy of multiple cards. By default, Android Pay will use a nominated, and easily changeable default card for payments.

To maximise my points I use the AMEX as default, so when I get up to the register to pay I need to ask ahead of time do you take AMEX? If they do I’m good to try (see point one) if they don’t I need to open the app and either switch the default card or tap open the VISA so the payment will be processed on that.

Not a huge deal, but also maybe not as easy as just pulling out the second card, but also not that much more difficult. If you’re a dual card wielding points Jedi you are more than likely already used to the card shuffle, so this is just the digital equivalent of that.

When I’m not sure and I’m prepared I just have the app open ready to change the card as needed

There can be a little lag sometimes, but then again I often had troubles pulling out my middle credit card! If you only have one payment card you’ll never experience this. If you have more than the one card then you’re already used to juggling cards.

To be honest, this isn’t a flaw with the platform, it’s just a little less easy to do digitally than in the ‘real world’

Loyalty Card issues

Why should loyalty card affect payments you ask? In actually they don’t however, I have found that about half of the scanners in shops like Woolworths Petrol (the worst offender by far), Coles etc can’t actually scan mobile phones screens most of the time.

I’ve tried LCD, AMOLED, with screen protectors and without screen protectors over the past months and years (I’ve been using an app-based loyalty card app for years – hat tip to Stocard!) and for many of these terminals nothing works.

So why does that affect my payments? If I’m going to have to pull out my wallet to get my loyalty card anyway it’s more work to then have to try and use the phone to pay, after all, I only have the two hands. As a result, I often don’t use Android Pay at these businesses, or for small purchases, I don’t use the rewards card. So the chains are missing a lot of data from me.

What needs to happen within the payments industry?

To start with the physical infrastructure across Australia, and the world needs to be modernised to accept tap-to-pay and PIN payments. 99% of the issues I have had are with AMEX, so it looks like they are carrying the majority of that burden, at least in Australia. Considering the state of payment technology in the USA this is not really surprising.

Rewards and loyalty systems either need to be integrated into platforms such as Android Pay so that you receive your loyalty bonus/ discount simultaneously with payments. At the least, the POS systems need to be upgraded to be able to reliably read phone screens. As the world goes more mobile this need will only increase.

So where does that leave me? For me, I am an avid fan of technology and more than willing to put both mental and physical effort into living on the so-called bleeding edge. I bounce back and forth between having my Visa set as the default for flawless payments, and my AMEX so I never ‘miss out” on any points. Neither is a perfect solution to my set of perhaps self-inflicted issues.

That said, I am a fan of mobile payments in general and Android Pay specifically. I can categorically say that even with my comments above it works, and works well most of the time. If I only had one Visa or Mastercard then I doubt I would have experienced any issues outside of the loyalty cards.

Online and In-app payments

In-store payments are only part of the Android Pay experience, it can also power in-app payments and online payments. Setting up app billing using Android pay is both simple, and actually feels a little safer than giving a 3rd party your credit card details. By letting Google handle the tokenised payments there is a buffer between the app developer and my valuable Credit Card number.

The same goes for online and mobile web payments. To be honest I haven’t used there must but the tokenised and anomalies transaction makes it ideal for increasing your online security. I often use PayPal to pay site I just don’t want to trust with my Credit Card. However, if I could use Android Pay and have that all authenticated via my mobile that would be easier.

What do I want next?

It’s simple, I want Android Pay on Android Wear, not just a companion app but full NFC payments. Apple has had this for over a year now, so not only is it possible we know how to make it secure. I am completely at a loss as to why Google has not implemented this, could it be coming, do they not care or is it being delayed by some mystery problem?

The other thing I would like to see, but know I never will, is a centralised loyalty wallet. Instead of my signing up to 100 different loyalty programs, so they can get hacked and leak all of my data, is a cross-platform loyalty program that let me enrol in a business loyalty program from my account.

Think Google Sign in but in the real world. This, of course, is never going to happen, your data and tracking your habits is the main reason these loyalty programs exist, that and direct marketing, so no vendor wants to share that data or be at the behest of another provider. I’ll go back to searching for unicorns I think.

Is mobile payments for you

If you’re reading this then more than likely yes, yes it is. It is both freeing and exciting to pay using your mobile device, and it is genuinely simpler if you remove the AMEX complexities. Should you change banks to get it? Hell yes you should, for two reasons. Firstly I think it’s worth it to start using, and via your data and usage, shape the future of mobile payments. Secondly, as consumers, we need to send a strong message to paternalistic banks who are putting their interests in front of consumer choice. In short, I love  and use Android Pay so much my Dock got a 6th Icon.

android-pay-06

Have you been using Android Pay? Let us know how you have found it.

 

Duncan Jaffrey   Journalist

Join the Ausdroid Conversation

36 Comments on "Android Pay after two months: are we still using it? [Yes, we are]"

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Peter
Valued Guest
Peter

Sorry Suncorp – it’s not me it’s you – you’re still not on android pay. We’re breaking up and I’m moving my banking to my ANZ accounts.

Dave
Valued Guest
Dave

I LOVE Android Pay. I love that it’s accepted anywhere PayPass is, so I use it everywhere. Only the need to carry my licence is the reason I’ve got my wallet with me.

Member

Seriously thinking of switching to a bank that supports Android Pay, especially since Commbank nfc payments got very flaky after upgrading to Nougat. My reluctance is due to having the same savings account since I was 9 (!) and having a bunch of direct debits and payroll pointing to it – a bit more than a 15 minute call to sort all that out.

Member

With the AMEX Paywave issue, I find that if the terminal will accept AMEX then the logo will be on the screen where it’s waiting for an NFC payment. If no AMEX logo then I switch to MasterCard.

Another thing, I don’t have an issue with Woolworths Caltex scanning my loyalty card. I use KeyRing and have my Z3C screen one notch down from full brightness, though.

Alex Milev
Valued Guest
Alex Milev

Yep, using it everyday with ING. It’s a shame we can no longer get the 2% cashback from tomorrow 🙁

Murray
Valued Guest
Murray

I’m with Suncorp who don’t support it yet, but opened a new ING Direct everyday account to start using the app – works perfectly!

Duncan_J
Valued Guest
Duncan_J

I too got one of these as an emergency card! (just in case others didn’t work)

Beredan
Valued Guest
Beredan

2 months on Bankwest (a member of CommBank who refuse to get with the times) still haven’t said they are doing any form of smart phone pay.

Duncan_J
Valued Guest
Duncan_J

Sounds like a bad relationship to me. Time to break up!

Member

I would use it if BankSA would get over their greedy fight and start supporting it.

Duncan_J
Valued Guest
Duncan_J

Good News, they have also made it to Google’s official coming soon list, which we thing is an indication that they are actively working with the big G

Member

That is good news!

na
Valued Guest
I love using it on my nexus 5x, google really nailed it with a fast fingerprint sensor and not having to open any apps. With barcode based rewards cards and 1D scanners, your best bet is probably to go with a samsung device, which are the only ones that are mobeam compatible at the moment (using the proximity sensor infrared LED to mimic barcode signal). Looks like mobeam is sitting on this patent like a troll and google is going the NFC route, which will require two taps on the terminal and the only partner is currently walgreens in the… Read more »
Member
5sNo11

I like using it, I have been using it, I want to keep using it but the whole issue around loyalty cards is killing it for me.

Stamp based loyalty cards and magnetic strip/swipe based loyalty cards make me get the wallet out and its a lot easier to get the card out as well while the wallet is out, so why bother with the phone? 🙁

Member

I’m still waiting for Suncorp to announce support but apparently they need to upgrade their systems so they can support android pay and apple pay. I’ll probably be waiting till sometime next year or even 2018 if I’m really unlucky.

Murray
Valued Guest
Murray

I’m hoping Suncorp supports it soon!

Duncan_J
Valued Guest
Duncan_J

Join us in switching banks, it’s easy!

Member

I would but most of my family are with Suncorp and it’s just easier if something happens.

Duncan_J
Valued Guest
Duncan_J

it is of course your decision, but that sound like excuses. I left my major accounts where they were and moved all of my credit cards. If I keep liking ANZ i’ll move everything later. Took 15 minutes online!! Just saying

Suqsid
Valued Guest
Suqsid
I’ve been waiting since the original announcement at the end of 2015, when Westpac was announced as a launch partner, and here we are, almost in October, and they’re still not supporting Android Pay through Westpac, St George, Bank of Melbourne etc. Not to mention the wait involved in getting mobile payments off the ground in Australia in general, now the banks are dragging their heels over the issue. There was a good article recently about the big banks (excluding ANZ) being very anti-consumer which I thought mad some excellent points. See: eftm(dot)com(dot)au/2016/08/big-banks-give-the-middle-finger-to-aussie-consumers-over-apple-and-android-pay-30499 Here’s hoping Westpac sorts it out soon… Read more »
Goughy
Valued Guest
Goughy

Yep, with your here! I was almost excited to see Westpac as a launch partner. I should have known, with their own banking app only working with Samsung phones, that it wouldn’t end up how I hoped.

Duncan_J
Valued Guest
Duncan_J

well I endorse switching banks, however, Westpac has at least made it on to the Android Pay site ad coming soon, that’s progress.

Member

I have a Bendigo Bank Debit Mastercard and a Nexus 5X. It has worked at every paywave machine I have tried. I do leave my card at home but keep one credit card in my wallet. I have tried Stocard for loyalty cards and have the same experience as others at Woolies and Woolies Caltex. I will try Reg’s tip below next time I am at Coles. I always use the phone for Paywave and cannot see myself going back.

Sammy
Valued Guest
Sammy

Been using it since launch, but then i realized i started spending more 🙁

Duncan_J
Valued Guest
Duncan_J

lol

Warren
Valued Guest
Warren

Holy hell it’s amazing (same goes for Apple Pay). I don’t QUITE trust it enough to leave my wallet at home, but I’m close. I must say I **very slightly** prefer Apple Pay simply because it can be used with the default card from the lock screen with a fingerprint verification. With Android Pay I need to be unlocked – a minor quibble that is really just nitpicking.

Duncan_J
Valued Guest
Duncan_J

I leave my wallet behind for places I know it works. I frequent the same few places often so I’ve just learned what works where.

craigo
Valued Guest

I don’t need to be unlocked. I just need to turn on the screen, and it works.

Warren
Valued Guest
Warren

I’ve tried it a couple times at supermarkets and a parking machine while locked and screen on to no avail (Galaxy s7 edge), so maybe it varies by device or I need to look closer at my settings?

craigo
Valued Guest

Weird. My Nexus 6 at Woolies, Mad Mex, 7Eleven, all worked without unlocking. The screen does need to be on though.

Reg
Valued Guest

The main barcode scanner doesnt work at Coles but underneath the temporary flybuys cards, to the right of the POS, there is another reader that will scan the phone ok.

Duncan_J
Valued Guest
Duncan_J

Thanks for the Tip, Wollies petrol is the worst but I’ll try that

craigo
Valued Guest

I wish Woolies was the same. Woolies never works for me, I usually end up skipping the rewards, rather than finding the card in my wallet.

Duncan_J
Valued Guest
Duncan_J

I’m 50/50, if it’s enough I’ll find the card

xtremevicky
Valued Guest
xtremevicky

I switched banks to use Android pay and uts worked everywhere I have used it. I know thats not true for all but worked so good for me.

Duncan_J
Valued Guest
Duncan_J

Me too, it’s very cool.

wpDiscuz

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