Now that Samsung has made the move to globally recall the Galaxy Note 7 (a second time), and cancel production of the line entirely, the process has moved to figuring out how this problem came to pass. The latest addition to the growing list of problems to be solved is the fact that (and question why) Samsung did the testing on the batteries in-house.
From one view, this shouldn’t really be an issue, as Samsung does have their own certified testing lab, which meets all the regulatory requirements of such a facility. The potential issues Samsung face now are:
- Was there something missed or omitted in testing that led to the battery issues?
- Was a blind eye turned to a potential issue that manifested in exploding phones?
- Was the fact that it’s their flagship an influencing factor in the testing?
There could be any number of reasons that the testing failed to detect batteries that explode, but one thing is for sure – we’ll hear more about this before too long.
What possible explanation could there be for a flaw like this in a product to be missed?