The Nexus 5 has had a relatively pain free launch when it comes to ordering, shipping,back end transactions and seemingly supply chain. The Google Play store did finally report the Nexus 5 as out of stock on Sunday, however as of Monday afternoon Google was once again taking orders for their latest Nexus flagship.
With a large majority of customers receiving their phones over the last two days, it seems that there are some customers who aren’t receiving their phones just yet with some reporting that they are seeing their packages still stuck on Lantau Island – the FedEx shipping facility in Hong Kong – or have received no updates on the location of their orders.
Marné Prinsloo has run into this, and contacted FedEx to clarify exactly where his Nexus 5 is and been told some bad news, which he shared on Google+ :
People of #southeastasia #australia that are getting a #Nexus5 and haven’t received it yet, expect up to a week delay. #FedEx informed me that all the packages are being help up in #hongkong and will not be shipping any time soon.
Google seems to be learning how to run a direct sell hardware business with each subsequent Nexus device launched, it’s not always great being on the receiving end of that experiment but it seems they’re ironing out kinks quite well this time. With this Nexus phone set to be even more popular than the Nexus 4, it would certainly do Google no harm to be a little more pro-active with keeping up with the supply chain and advising customers as issues occur.
If you do need to track down what’s happening with your Nexus 5 delivery, your first stop should be the FedEx website, where you should receive fairly accurate tracking information using the 11 or 12 digit Tracking Number emailed to you by Google Play. Failing that you can call them directly on 13 26 10 or call Google Play Hardware Support on 1800 093 181.
Taking into account all the improvements this year and what Google is sure to be learning this time around, next years Nexus phone should be launched with an almost perfect record.
Have you encountered issues with delivery or tracking issues with FedEx? Have you contacted Google or FedEx? What did they say?