It appears that the Australian launch of Chromecast hasn’t been smooth sailing for everyone, with some users of Google Play Movies & TV running into issues when casting content.
A support thread on the Chromecast Google Product Forums has seen a growing number of reports from Australian customers experiencing issues casting their paid content from the app. It appears that while there’s issues with one app, casting from Google Play Music and YouTube works without issue. The first post on the thread describes what happens when the user – Rob – tries to cast from the app – he sees a “flicker of movie then back to previous screen (Connected/Film icon) and the App reverts to the previous screen”.
It seems that Google is aware of the issue and has updated the thread, with Googler ‘Jacky H’ adding an update two days ago stating that Google is aware of the issue and investigating.
A workaround has been found through which customers can cast their purchases, but it’s by no means a definitive fix and reports from the thread show this doesn’t work for all users. If you’re having issues, try going to www.youtube.com/purchases and attempt to cast from there.
Customers who are experiencing the issue are being encouraged to update the thread with information which could help Google to resolve the issue, including:
- What OS are you using to cast (Android 4.4, Windows 7, OSx 10.8, etc.)?
- What is the make and model of your router?
- What is the make and model of your television?
- What country or territory are you located in?
If you are indeed experiencing this problem, head over to the support thread and add your details. Additional data will hopefully lead to a resolution for all parties involved quite soon.
We’ll keep an eye on the thread and update with any fixes that crop up.
Have you experienced any issues casting to your newly purchased Chromecast? Let us know in the comments!