Last week, a few outlets in the US cottoned onto the story of Joshua D, who posted on Google+ (in a post that is no longer on-line) about having his Nexus 5 replaced by the Google Play support team after smashing it. The Google Play team member he spoke to also advised that Google had implemented a one-time replacement policy for Nexus 5 phones. So is this something we can all take advantage of?
In a word No. It seems that even in the US, there are varying reports on how effective this is, with Droid-Life updating their post to advised their readers were experiencing ‘varying levels of success initiating the replacement process’. Our own Ausdroid reader Brad, took the initiative and called Google Play Support in Australia and found that he was not able to access the replacement program in Australia. This has been confirmed with Google Australia, who advised :
This special exception is available in the U.S. only at this time.
So, no. You can’t get your Nexus 5 replaced on a one-time swap unfortunately, at least here in Australia. If you’re in the US, you will most likely have better luck,