Wednesday , June 6 2018

Play Store refund window officially extended to 2 hours for apps and games

Google Play

About a month ago, it was reported that Google had unofficially extended the refund window for Play Store purchases out to two hours, instead of the somewhat miserly fifteen minutes that had existed for quite some time beforehand. Well, that’s now become official.

Originally, the Play Store allowed users a full 24 hours to evaluate purchases with the option to refund, before the purchase became final, but in 2010, that was slashed to just fifteen minutes. There was a bit of an outcry at the time, but to be fair to Google, that’s still fifteen minutes more than Apple gives its customers, who have to argue with customer service to get a refund on anything.

Now, at least, the two hour refund window has become absolutely official, gaining a mention on Google’s Play support page:

Screen Shot 2014-09-11 at 6.11.14 am

Will this be a good thing for users? Yes. Will developers take a bit of a hit? Maybe. However, for that small percentage of users who do opt for a refund, chances are it will result in less requests for manual refunds, less negative reviews, and overall a better experience for everyone.

Chris Rowland   Editor and Publisher

Chris has been at the forefront of smartphone reporting in Australia since smartphones were a thing, and has used mobile phones since they came with giant lead-acid batteries that were "transportable" and were carried in a shoulder bag. He saw the transition from AMPS to GSM, loved the Motorola StarTac, and got into Palm technologies in a big way. The arrival some years later of the original iPhone, and then the early Androids, awoke a new interest in mobile technology, and Chris has been writing about it since.

Today, Chris publishes one of Australia's most popular technology websites, Ausdroid. His interests include mobile (of course), as well as connected technology and how it can make all our lives easier.


  1. Finally. 15 minutes wasn’t long enough. Depending on your internet it could already take several minutes or more to download an app if it was big enough. Although I still think the app store has more problems with the review system. The Google Play Store review system is a cesspool.

    Eg. “1 Star, it doesn’t have a feature that this other app has!!”
    “1 Star I don’t like it!”

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