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We’re pretty big fans of the concept of the Plusus minimal USB-Charging cable Lifelink announced last year, as well as the ultra-stylish Lifestar cables announced in August. The cables are pretty grand in concept, and once delivered promise to be pretty great, the problem is, most customers are still waiting for the Lifelink and customers who pre-ordered the Lifestar cables were almost immediately advised of production delays. We approached PlusUs for a run-down on what’s causing the issues and what’s being done to ameliorate the effects.

Plusus have advised that the issues with the Lifelink was an engineering issue with the microUSB connector. The team wanted to ensure that the tiny cable (it’s a 2.5mm cable rather than the usual 4mm) used in the Lifelink, which allows the cable to slip into your wallet, could still deliver a 2 amp charge. They also wanted to ensure that quality control in production met their requirements.

The other issue which affected both the Lifestar and the Lifelink cables was a lack of Lightning connectors in the lead-up to the launch of the iPhone 6/6 Plus. Plusus combined their production runs of the cables and offering microUSB and Lightning versions of both products meant that one could not proceed without the other. The fact that 70% of their orders were for Lightning adapters meant that the much lower quantity of microUSB cables being manufactured, did not warrant their own production run.

The good news is that the Lightning adapters are now in stock and production is imminent. We’re simply waiting for the production run to be completed. We’re hoping to receive word of prodcution dates and then delivery dates soon.

I personally am holding onto my order of a Lifelink cable ordered in January, because I love the concept. It’s also easy to throw stones, without being involved in the actual manufacturing process yourself. I personally am happy that they are ensuring a quality product, which in the end is what I pay for. I wait with bated breath for a dispatched order notification any day now.

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    Lynn Libbrecht
    2 years ago

    Simply wanted to inform you that you have people like me who appreciate your work. Definitely a great post. Hats off to you- Hotmail Sign In

    random
    random
    5 years ago

    I received my two micro-USB cables yesterday. For reference, I live in Illinois. It’s not a scam, but it sure took a long time to get here.

    Marijn
    Marijn
    5 years ago

    Same here. Beginning to look like a scam.

    Atila
    Atila
    5 years ago

    Ordered in November 2013, last update from Plus Us received in November 2014. Sent 5 emails and still no response from the company and no sign of my lifelink.

    Renee
    Renee
    Reply to  Atila
    5 years ago

    Have you ever received your order or a response from the company?

    Atila
    Atila
    Reply to  Renee
    5 years ago

    No. Not even a Hello from the company.

    Renee
    Renee
    Reply to  Atila
    5 years ago

    I finally heard from them and allegedly it’s going to be mailed in February, lol

    LNY71
    LNY71
    5 years ago

    January 2015 and no sign of the LifeLink my son ordered me for Christmas 2014 … last notice he received was that it was scheduled to ship on November 9, 2014. Yeah, right. How do these people get away with charging everyone for these purchases back in 2013 and STILL no delivery? Disgraceful.

    LNY71
    LNY71
    Reply to  LNY71
    5 years ago

    correction – it was for Christmas 2013

    Ali
    Ali
    5 years ago

    As of December 19, 2014, more than a year after my pre-order, I have yet to receive my cable. Five emails to the company over the last 6 weeks and no response.

    Renee
    Renee
    Reply to  Ali
    5 years ago

    Have you ever received a response from the company?

    chris schroer
    chris schroer
    5 years ago

    Ordered mine November of 2013 hoping to have them by Christmas…… Here it is December 6th 2014 and I’m still hoping to have them by Christmas…. Grrrrr!!!
    (They said my order finally shipped on November 9th, 2014.)

    Renee
    Renee
    Reply to  chris schroer
    5 years ago

    Did you ever get one? I ordered at the same time and have since moved so I was worried if it did in fact ship, it was sent to the old address.

    JeniSkunk
    JeniSkunk
    5 years ago

    I really hope they can complete the orders made.
    I’m waiting to get my greedy paws on the Blue Turquoise, and the Snake, USB LifeStar cables.