Wednesday , June 6 2018

Nvidia Recalling 88,000 Shield Tablets

shield-tablet-and-shield-wireless-controller-titanfall-640px
Last year Nvidia released a tablet that many of us here in Australia would have love to have purchased but most didn’t. It was an 8 inch tablet with some amazing specifications, definitely a handy successors to our 2013 Nexus 7’s. Unfortunately it failed to materialise in any kind of release in Australia forcing many to go off-shore to source one. The Shield was not a massive seller in the tablet world for some reason and now 12 months on Nvidia are voluntarily recalling almost 88,000 Shield tablets.

Any Nvidia Shield tablet sold between July of last year and July of this year has been recalled by Nvidia. The tablets are being recalled due to an issue with the battery where it may overheat due to the “thermal runaway” and potentially catch fire. While none have actually done so Nvidia are on the front foot with this and are replacing all the tablets purchased within this time. While there has only been four reports (yes, only 4) of overheating and two of damage to the flooring of the tablet it has been enough for Nvidia to recall the 83000 tablets sold in the US and 5000 sold in Canada. As well as the recall Shield owners are being encouraged to stop using the tablets immediately to prevent any possible issues from occurring.

While there are not many Aussies with this tablet we do know of a few people who purchased this through various means. If you are one and your model is P1761, P1761W or P1761WX with serial numbers of 0410215901781 through 0425214604018 then you should head over to the Nvidia recall website and register for your replacement tablet. You may need to use a mail forwarder to receive this replacement so keep that in mind.

Are you one of those affected by this recall? Will you get yours replaced? Will we start seeing other manufacturers start recalling products due to overheating?

Source: US Consumer Safety Product Commission, and Nvidia.
Via: 9to5google.

Scott Plowman   Associate Editor

Scott is our modding guru - he has his finger on the pulse of all things ‘moddable’, pointing us towards all the cutting edge mods hacks that are available. When he’s not gymming it up, or scanning the heck out of Nexus devices, you'll find him on the Ausdroid Podcast.

Outside of Ausdroid, Scott's a health care professional and lecturer at a well known Victorian university.

6 comments

  1. yep, I’ve requested a replacement for my Shield to my Australian address. tempted to e-mail them asking for an LTE model, heh. also, am curious if I could keep my old one working by loading a custom ROM onto it. perhaps they’ll be disabled via Play Services though.

  2. They’re recalling more than just US and Canadian devices… I’m in the UK and I’m just waiting for an email notifying me my replacement has been shipped.

    Also, it didn’t explain very wilell how to check whether you’re affected. Simply update to the latest release and go into Settings, About Tablet and press battery. If it’s ‘Y01’ you will be taken to a ‘recall notice’ page which then explains how to be issued a replacement

    • Even if you’re sure you have a bad one, like you have one of the affected models and your serial number is in the affected range, you still need to upgrade to the latest software, which includes the hidden app you get to through the settings (as Jordan described) which generates a code you need to enter into the recall website. Not that I’d normally need an excuse to update to 5.1, though… actually I think they originally said that update was supposed to come out 2-3 weeks ago… could explain the delay.

      As for affecting more than just US and Canada… I’m pretty sure it’s worldwide. They just never bothered to sell them in Australia. (P.S. Nvidia, how about you make this up to me by launching the Shield TV Pro down under?)

  3. Other than only letting you input two letters for a state (so I just put mine at the end of the suburb), the recall website seems to have no problem dealing with Australians. Hopefully that won’t change in the 2-4 weeks the email I got said it will take for my replacement tablet to ship.

    • Montalbert_Scott

      Thanks for letting us know. Will you have to get it sent through a mail Forwarder?

      What do you think of the shield tablet anyway?

      • The recall website let me put in my Australian address without complaint (as I said, except for the state), and when I submitted that I got an email saying my replacement tablet will ship in 2-4 weeks (and that when I first turn it on, it will automatically deactivate my current tablet), so hopefully I don’t need to worry about a forwarder. Obviously I can’t be sure until I have the replacement in my hot little hands, but looks good so far.

        It’s not made entirely clear whether I’ll have to send mine back when I get the replacement or just dispose of it (from reading the Nvidia forums, the current thinking is that they’ll probably ask people in the US/Canada to send them back using ground mail, but for anyone overseas it’ll probably be too much hassle to get people in a bunch of different countries to ship (literally) them back, since obviously defective batteries shouldn’t travel by plane.

        As for what I think… pretty good. Great hardware for the price (slightly less so now, but it was great at the exchange rate when it came out). Initially was slightly laggy, but updates have fixed that (and Nvidia is pretty quick with updates to new versions of Android, which is great).

        The main problems are that the battery life isn’t great, especially if you’re playing graphically intense games (and isn’t that what you’re supposed to buy it for?), and that 16gb of storage (yes, the LTE version has 32gb, but I only have the WiFi version) on something designed for games is just criminal – a nice big SD card and rooting it (fortunately the bootloader isn’t locked, so that’s easy) are basically mandatory unless you want your games to have to play musical internal storage (if anyone’s curious, I use a combination of FolderMount and Link2SD, depending on whether the game uses a large apk or has a lot of external data).

        But yeah, other than those… powerful chipset, pretty good screen, front facing speakers (why doesn’t everything have them?), the stylus can come in handy (and it’s not like a basic capacitive stylus on other tablets, it does pressure and stuff which is good to have).

        The cover which turns into a stand and the controller are basically required accessories, so if you’re thinking of buying one, factor them into the cost. The cover is good though (the inside seems to get a little more dirty than I’d like, but it doesn’t seem to be making the screen dirty, so I could just be a bit picky), and the controller is as good as you’d get on a console (I mean a 360 or PS3 or something, not an Ouya)… the only thing I don’t like about the controller is that since it uses WiFi Direct instead of bluetooth, it’ll only work with the Shield Tablet (or Shield Portable, or Shield TV), but that’s a minor quibble (also if you need an extra controller for your PC, it’ll work over USB) and using WiFi Direct lets you plug your headphones into the controller and use the built-in microphone (and apparently has lower latency), so it’s not like they’re just trying to make your difficult.

    • Google>>CLICK NEXT TAB FOR MORE INFO AND HELP
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    • rickysullivanphotography

      Same boat. But I shortened VICTORIA to Vi. Still says Melbourne Australia. Fingers crossed.

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