Sunday , September 23 2018 Ausdroid » Software » Apps, Games & Google Services » Nexus Update: Play Store orders now “processing”

Nexus 5X - 6P

After the initial excitement of release, then orders opening up for Aussies there is usually a bit of a lull, but the Nexus phones for 2015 aren’t letting us rest. Quickly after the orders went in readers started reporting to us that their credit cards were getting charged for the pending orders. Today we’ve had a tip in the Ausdroid Google+ Community from Onel that order status for both the Nexus 5X and Nexus 6P have changed from pending to processing.

Nexus Order

A number of sources have now verified this, with one (unconfirmed at this time) person stating that their order is now showing as shipped. Great news for those of us who are eagerly awaiting new toys that are on order.

What is the current state of play on your Nexus order?

Thanks: Onel Benjamin.

Phil Tann   Journalist

Phil is an Android enthusiast who spends most of his time reading up on U.S. Android news so he can get the low down on what could possibly hit Australian shores. Coming from a background in IT & T sales, he’s in the perfect position to give an educated view on hardware and software.

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Alex Milev
Guest
Alex Milev

Finally after processing for a few days (ordered the minute it went on sale) I have the 6P in my hands! It is amazing!

Daniel
Guest
Daniel

Received mine today. Only ordered it last week.

Sam
Guest
Sam

Has anyone had the tracking actually update yet?

Christopher
Guest
Christopher

Nope – just got off the phone with Google and they have no idea either. This is beyond a joke now.

Chris Leathley
Guest
Chris Leathley

still waiting for one.. (got send the email 8pm last night)

Chris Leathley
Guest
Chris Leathley

Finally got one at 6am this morning (as it hit Perth). Might get it today (though probably not as I will miss the delivery)

Zeit Geb3r
Ausdroid Reader

128GB Nexus 6P available now (Aluminium only).

Chris Leathley
Guest
Chris Leathley

2 days later and still processing..

J
Guest
J

Any update? I think I’m in the same boat. Still ‘processing’ and I’ve ordered a cable showing as out of stock too.

Chris Leathley
Guest
Chris Leathley

yes. I got an email telling me it was shipped last night (~8pm Perth time). But still don’t have any tracking information other than the CN (Nothing is listed on the Toll website yet after nearly 24 hours)

J
Guest
J

Thanks, still no change for me but you’ve given me hope!

TT
Guest
TT

Anyone knows where to look for zip code? I called Google but can’t continue because I didn’t give correct zip code. It’s not my shipping or billing address post code. I really really hate dealing with Google.

Onel Benjamin
Ausdroid Reader

It would be the one thats on your Google wallet account!

Christopher
Guest
Christopher

This is getting ridiculous. Still processing.

Alex Milev
Guest
Alex Milev

Same here bud..

TT
Guest
TT

Terrible Google. How come retailers and carriers can get the phone a week ago?

TT
Guest
TT

What’s wrong with Google? My device still hasn’t been shipped. And retailers have already sell it. Really hate Google

Onel Benjamin
Ausdroid Reader

I really hope they have shipped it by now, it just hasn’t updated on the site.

All seriousness though, Google should have shipped this stuff a week ago so we got them on time. When it comes to this stuff, Google is actually pathetic.

TT
Guest
TT

Yeah, can’t agree more. When Google release products, every year people always have complaints. But for Apple, they do the sales very well making all parties happy. If not the awesome Nexus Huawei did, probably I will go for iPhone this year.

Onel Benjamin
Ausdroid Reader

My friend got his 6P yesterday (Optus)

svict4
Guest
svict4

Apple do have physical stores though. Google had only one such store worldwide.

Christopher
Guest
Christopher

Has anyone had their 64gb Aluminium ship? Mine hasn’t!

Alex Milev
Guest
Alex Milev

No update yet on mine from google play 64gb Graphite:( Yet you can go into JB HiFi and purchase it from today..

Christopher
Guest
Christopher

Just got off the phone with Google. They’re shipping today.

Alex Milev
Guest
Alex Milev

They better be! haha. Seems stupid though that google is shipping there devices when everyone else got them already..

Pumpino
Guest
Pumpino

Am I the only one tempted to get one from JB today and return the Google order once it arrives?

Christopher
Guest
Christopher

At least Google’s policy with faulty devices is super simple. I had so many problems with my N6 (this is my 6th one) and it’s been a dream dealing with them for replacements. So I’d stick with Google.

Alex Milev
Guest
Alex Milev

How easy is it to return? I was going to cancel my google play order but during that time it changed the status to processing. Plus the retailers didnt have the graphite version :/

Pumpino
Guest
Pumpino

You have 14 days from the date you receive it to return it. You contact Google and they even pay for return postage.

However, Christopher’s point is valid. If there’s an issue with a Google purchased device, I think you even receive the replacement before you return the defective unit.

Alex Milev
Guest
Alex Milev

Yeah, sounds like its worth it from google play! Guess we all have to wait now!

xtremevicky
Guest
xtremevicky

Cancelled my Order from Google Play and picked one up today from Jb Hifi.

Pumpino
Guest
Pumpino

When did you cancel it? Is it even possible to cancel it once it changes to “processing”?

Pumpino
Guest
Pumpino

I just rang three JB stores in Melbourne and none have received stock yet. I’m just going to wait now. It’s not worth the hassle.

xtremevicky
Guest
xtremevicky

No. I cancelled when it was in Pending.

I cancelled on Monday morning 11 am.

Pumpino
Guest
Pumpino

I’m guessing they’re shipping them from overseas despite them having delivered to local retailers last week. It’s so backwards. I feel like we’re being punished for being the first in and then anyone else can walk off the street and jump the queue.

thewatchman
Guest
thewatchman

I haven’t! Ordered the same phone as you. Just changed the pending to processing this morning.

GRetsos
Guest
GRetsos

Something fishy going on with the Google Store. Last night I had two pending transactions for my 6p. This morning there are no pending transactions from Google in regards to my device. Called support and they said my order is still ready to be shipped. Very confusing.

Ang Deng Seng
Guest

can anyone confirm whether kogan phones are fully usable in local networks? 🙁

Wertay2
Guest
Wertay2

Can confirm that my order which was processing earlier today has now been shipped, set for 6-10th arrival, fckn stokeddddd. No issues with pending charges, still got the same one I had since ordering although it hasn’t been charged yet despite the order saying shipped.

Phill Edwards
Guest
Phill Edwards

I has a $2 pre-auth which was then credited back. Today the full amount has been debited but the order says Processing in Google Play Store.

Anthony Smith
Guest
Anthony Smith

Check your bank account for double pending charges.
The Google Store charged me again during processing for some weird reason…. the Google reps have just said that I will get my $1020 back once the transaction automatically fails in a week. What a joke.

Jared Mayfield
Ausdroid Reader

Should I contact Google or are they smart enough to realise they made this mistake?

svict4
Guest
svict4

I would wait. They’ve been made aware and I wouldn’t surprise to see the extra change disappear tomorrow/soon™

Anthony Smith
Guest
Anthony Smith

Don’t bother, they are completely useless at cancelling the transaction.
Unfortunately, you’re better off waiting for the bank to automatically cancel it.

Jared Mayfield
Ausdroid Reader

Mine has said processing since I placed the order, also have now got 2 charges on my credit card.

Ayden Staff
Guest
Ayden Staff

Mine just shipped!

Pumpino
Guest
Pumpino

Did you receive an email or did you have to check the order status?

Ayden Staff
Guest
Ayden Staff

Email said shipped so I’m not sure what comes first!

TT
Guest
TT

from google store?

Ayden Staff
Guest
Ayden Staff

Yep!

TT
Guest
TT

So lucky. When did you receive the email?

Ayden Staff
Guest
Ayden Staff

About 2 minutes before I posted 🙂

Ayden Staff
Guest
Ayden Staff

Shipping date still says 9-11 if anyone is curious. 64gig frost

svict4
Guest
svict4

Which colour did you end up getting?

Ayden Staff
Guest
Ayden Staff

64g Frost!

Christopher
Guest
Christopher

Still processing…

Amirreza Ahmadi
Guest
Amirreza Ahmadi

Mine is processing and I had a phone call from my bank regarding the transaction. Hope to get my graphite 6P soon

Domy74
Guest
Domy74

My order just changed from Pending to Processing, and my credit card now has two pending transactions as well, one from the day I placed the order and another from today, not sure why that is. My order was for 6P 64GB Aluminum. Really looking forward to seeing that shipped status!

John Voysey
Guest
John Voysey

Same here, my order is marked as processing and my credit card is now showing two pending transactions for my 5x order. Hoping one is just a hold, but will have to keep an eye on it.

Domy74
Guest
Domy74

I called my bank. They said it may be that Play store had trouble processing the first transaction at their end and so are trying the transaction again. Or that the play store realise it is close to the time limit for a pending transaction so have taken a new pending transaction and the original should then expire and the funds become available in the account again. It’s a real pain that double the amount is currently on hold in my account.

Anthony Smith
Guest
Anthony Smith

I’ve been on the phone to Google reps and my Bank.
Google doesn’t seem to know what they are doing, the best I could get was “Don’t worry, the extra pending charge will lapse and we won’t charge you.”.

WTF kind of response is that? No comfort in that at all… basically, I need to wait until my bank lapses the transaction (another week) to access $1020 of my own money. I won’t be dealing with the Google Store ever again. Luckily, the $1020 wasn’t hugely important to me right now but that isn’t the point.

Daniel
Guest
Daniel

Mine is processing. Definitely not showing shipped yet. My case is showing shipped with a date of 9th-12th November but no tracking number available yet.

Cenakhoa Nguyen
Ausdroid Reader

I still have pending status, want to have my phone now 🙁

H0OIler
Guest
H0OIler

64GB Frost White. My order says “Processing” but the funds in my credit card haven’t changed. I’m not sure if it’s supposed to ship today?

TT
Guest
TT

So I also get status as processing, what does it mean? I only care when they will ship the device to me. BTW, my credit card is still pending, actually I got two pending one from today and the other from the day I made the order. Weird

Jared Mayfield
Ausdroid Reader

Mine is the same, really hope I’m not going to get double charged.

Peter Kelley
Ausdroid Reader

Australia Post tried to deliver 2 x 6Ps from Vodafone this morning but I didn’t hear the knock 🙁 I will get them this afternoon from the mail centre.

chris
Guest
chris

of course you didn’t. The contractors at Aus Post always just leave a card in your mailbox they don’t bother trying to deliver because it takes too much time to deliver and they want to make as much money as possible.
Register a complaint with Aus Post that your contractor is not attempting delivery

Jono
Guest
Jono

64gb Graphite ordered very soon after they went on sale; currently showing as Processing. I can also now see the funds pre-authorised on my CC. They must be getting ready to ship them tonight?

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