It was only a couple of days ago that issues started to appear with people using the new Nexus 6P on Telstra’s 4G network, and it looks as if there’s a fix on the way. At this stage, the fix seems to require customers calling up Telstra to have some settings changed (which we’ve detailed below), but we’re sharing this information with Telstra’s corporate affairs unit so they can investigate the possibility of a broader fix behind the scenes.
Courtesy of Whirlpool user Phant0m, here are the steps to follow if you’ve been experiencing connectivity issues on Telstra’s 4G network:
- Call the Telstra mobile assurance team (Mobile Faults) (125 111)
- Have them check some things in a system called “Modini”. In particular, they need to check and ensure the “HLR/HSS comparator” alignment issues are fixed (it tells them onscreen if there’s an issue)
- Ensure they have VoLTE enabled this is another tab in Modini
- Once its all aligned and in Green this should fix the issue
According to some early results on this thread from Whirlpool, the fix appears to work; once you get off the phone with Telstra Mobile Faults, reboot your phone and it should be resolved. As I say, we’ve raised this issue with Telstra corporate as well, and hopefully a wider fix will be available soon.
Please let us know if you had the issue and if this fix resolves it for you. Please also note that this is only applicable via phone to 125 111; store agents and others are unable to action this kind of fix.