Thursday , August 16 2018
A Telstra Engineer, though probably not the cause of tonight’s outage. Source: Supplied.

As of 6.30pm this evening, some Telstra customers in Sydney and Melbourne are reportedly unable to make calls or access the internet using Telstra’s post-paid service. The issue does not appear to be affecting all customers; indeed, our Telstra post-paid service appears to be working in the Hornsby, New South Wales area, but there are reports of an outage in our area regardless.

Screen Shot 2016-03-17 at 7.06.19 PM

Telstra blamed human error for a major national outage last month, when an engineer accidentally switched off a core network node, causing chaos across Telstra’s network. Earlier this month, around half a million pre-paid customers also experienced issues, and it wasn’t just Telstra, but its MVNO partners as well.

A Telstra spokesperson told the Sydney Morning Herald:

“We are aware of an issue affecting some of our mobile customers who are having difficulty making and receiving calls, and using data. We are looking into the cause of this issue and apologise for the inconvenience this is causing. We are doing everything we can to restore services as soon as possible.”

We’ll keep an eye on the service status reports and let you know if we hear anything further.

Source: Sydney Morning Herald.

Chris Rowland   Editor and Publisher

Chris has been at the forefront of smartphone reporting in Australia since smartphones were a thing, and has used mobile phones since they came with giant lead-acid batteries that were "transportable" and were carried in a shoulder bag. He saw the transition from AMPS to GSM, loved the Motorola StarTac, and got into Palm technologies in a big way. The arrival some years later of the original iPhone, and then the early Androids, awoke a new interest in mobile technology, and Chris has been writing about it since.

Today, Chris publishes one of Australia's most popular technology websites, Ausdroid. His interests include mobile (of course), as well as connected technology and how it can make all our lives easier.

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Iain Simmons
Valued Guest

Same for me in the Sunshine Coast. I obviously picked the worst time to switch to Telstra, but it’s the only thing that works around here (most of the time).

Valued Guest

Yep I’ve had frequent, fairly short lasting, intermittent dropouts of both internet and mobile signal in Melbourne since about 5pm. Not bothering me too much and I’m sure they’ll push a fix through soon.

Haha I went to post this and signals dropped out again lol

Chris Colborne
Valued Guest

Yep, another Brisbane user here. I had a data outage and I’m on prepaid. This is getting ridiculous…

Valued Guest

Yep got the outage in Brisbane too – very frustrating as I needed translink information to find out which trains/buses to catch to get to a building outside of the city I have never been to….

Managed to call my brother and ask him to send me the information. Luckily he’s on Optus and could get it for me, whereas I am on the ‘network without equal’, maybe because other networks don’t have nation-wide outages like Tesltra do. Telstra are unchalleneged in that department.

Greg Smith
Valued Guest
Greg Smith

2x affected post paid services in Adelaide – one personal, one business. Seems okay now though.

Jamie S
Valued Guest
Jamie S

It’s also affecting me in Hobart intermittently. Just dropped out completely whilst I was typing this. So basically Tassie has no internet, no mobile network and soon will have no hydro power unless it rains. Hmmm, might be time to move.

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