Telstra’s multiple outages in their Mobile Network over the last couple of weeks has resulted in the carrier offering a ‘Free Data Sunday’ to at least partially compensate customers affected by the outage. The day will offer free data to customers, but what do you need to do?
Telstra has started contacting customers to advise what they need to know and has collated the information on their Crowd Support forum.
The low down is that any pre-paid customers, even customers with a $0 balance, as well as postpaid mobile, tablet or mobile broadband customers, whether it’s a personal or business plan, including those on a small business, Managed Business or Global Enterprise Services plan can take part in the free data day.
There’s no need to sign up or register your number to take part in the free data day, if you fall under those categories you’ll get free data from midnight to midnight on Sunday the third of April. The midnight time is based on local time-zone so you’ll get the full 24 hours. What you won’t get is free calls, MMS, Text etc outside of the usual inclusions in your plan.
Last time Telstra ran their free data Sunday, and even with customers theoretically staying at home on Wi-Fi, Telstra advised that they hit weekday peak levels at 8am and customers downloaded 1,841 terabytes of data across the day, that’s the equivalent of 5.1 million episodes of Game of Thrones – so there could be congestion.
Telstra charges a premium for access to their network, and with two outages very close together they’ve decided to do this to give them a little something to appease any unrest. If you’re a Telstra customer, it’s time to have at it on Sunday, maybe binge watch Season 2 of Daredevil on Netflix, update those computers you’ve been meaning to or backup your photo collection, whatever it is, have fun.