Monday , October 23 2017

Samsung pauses sales of the Galaxy Note 7 to investigate issues

Note 7

Yesterday we started hearing about a potential issue/ recall with Samsung premium Note 7 device with reports surfacing of Samsung Galaxy Note 7’s catching fire while charging. Today we are seeing that the Note 7 has been removed from online retail and carrier sites.

The Galaxy Note 7 is also being listed as ‘Unavailable’ or temporarily out of stock on Samsung’s Australian website, as well as the websites of carriers Telstra, Vodafone and Virgin Mobile. Retailers Harvey Norman, JB Hifi and Bing Lee are also either no longer listing the phone or showing as having no stock.

In addition, we have confirmed with sources that JB HiFi staff have been issued a notice to cease all sales of the embattled Galaxy Note 7.

The phone does remain up for sale through The Good Guys, and Optus however – but they may just be late getting notice as the Optus stores we spoke to had been advised to pull the phone from sale – at least temporarily.

If indeed there is an issue with the Galaxy Note 7 that results in a wider recall, it will be a loss to the current Android ecosystem. In our review of the Note 7 we found it to be a truly great device. These types of large consumer recalls are quite rare, and unfortunately, traditionally difficult to recover from. I for one will be lining up for a replacement Note 7; if there’s an issue, and that issue is identified and fixed, the Note 7 is and remains a great device.

Samsung were unavailable for comment at the time of first publication on the removal of Note 7 stock or the nature of any potential recall.

Update 1 (13:44 2/9):
The Note 7 is confirmed removed from sale at Optus and Telstra stores:

Update 2 (13:51 2/9):
Optus has now pulled the phone from their website with a ‘Temporary Stop-Sell’ label (Thanks Stuart)

Screenshot 2016-09-02 at 1.50.24 PM

Update 3 (14:06):
Samsung Australia has issued this statement with regards to the temporary stop-sell that’s being issued to retailers and carriers in Australia:

Samsung is fully committed to providing the highest quality products to our consumers.

We are conducting a thorough inspection with our partners. We will share the findings as soon as possible.

Sales of the Galaxy Note 7 have been paused while we investigate.

Update 4 (16:33):
Vodafone Australia has released their statement on the temporary stop-sell, noting that no issues with the Note 7 have been reported in Australia at this time. The statement reads:

Vodafone Australia confirmed it has paused sales of the Samsung Galaxy Note 7 while Samsung completes its investigation into reports of issues affecting Samsung Galaxy Note 7 smartphones globally.

Vodafone will contact customers if Samsung’s investigation finds there is a fault with the device.

Update (18:48):

Samsung Australia has issued a follow-up statement, advising:

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
 
To date (as of September 1) there have been 35 cases that have been reported globally. There have no reported incidents in Australia. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
 
For customers who already have Galaxy Note7 devices, we will provide a resolution of their choice including a replacement, repair or refund over the coming weeks.
 
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the customer experience is as convenient and efficient as possible. We will have an update for Australian customers early next week.

Developing…

 
Thanks: Jamie.

Duncan Jaffrey   Journalist

Duncan has been interested in technology since coding "Mary had a little Lamb" in Basic on his ZX Spectrum. A fan of all things Android, most days you'll find Duncan trawling the web for Android news or quietly editing away on Map Maker.

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7 Comments on "Samsung pauses sales of the Galaxy Note 7 to investigate issues"

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Al Al
Valued Guest
Al Al

So, can I keep using my note7 or I should turn it off and wait when it will be burned?

Newcastle Guardian
Valued Guest
Newcastle Guardian

Well there it is, as reported by Reuters international:
Tech giant Samsung Electronics Co Ltd (005930.KS) said on Friday it will halt the sales of its Galaxy Note 7 smartphones and will prepare replacement devices for phones already sold after finding problems with the battery cell used.
Samsung, in a statement, said it will take about two weeks to prepare replacement devices for the phones already sold. It was not clear when new sales of the devices would begin.

Newcastle Guardian
Valued Guest
Newcastle Guardian

Recall announcement expected from Samsung, 6pm EAT (Eastern Australian Time) according to Samsung.

SEOUL, Sept. 2 (Yonhap) — Samsung Electronics Co. said it will announce the results of its investigation into the Galaxy Note 7 phablet, a few of which caught fire while being charged, and its global recall at its office in Seoul later Friday.
The announcement will be made at 5:00 p.m. in Seoul by Koh Dong-jin, head of Samsung’s handset business division, the company said.

Member

Not sure what all the fuss is about. It comes with Marshmallow, just what you need to toast them with lol

Gareth Dunn
Valued Guest
Gareth Dunn

Haha

Sammy
Valued Guest
Sammy

Awesome, wish they will reduce the price now 🙂

Member

Maybe some recalled refurbished units could be sold for cheaper? That’d be nice.

wpDiscuz

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