Following the voluntary recall of the Galaxy Note 7 due to issues with its battery causing the unit to overheat and catch fire, Samsung Australia have confirmed dates that their Australian Customers will be contacted to coordinate the replacement of their device.
Starting from Wednesday, September 21st, that’s 12 days away, customers who have purchased a Note 7, and made contact with either Samsung or the retailer/carrier they purchased the phone through, will start receiving phone calls to coordinate the return and replacement of their units.
If that’s too long to wait for Samsung reminds users that courtesy device – it seems it’s a Galaxy J1 in most cases – is available to tide you over until your replacement arrives. For safety reasons Samsung, and us here at Ausdroid, urge you not to risk using your Note 7. It’s a phone people, it’s not worth the risk, even for a phone as great as the Note 7. This sentiment is backed up by Richard Fink, Vice President IT & Mobile, Samsung Electronics Australia who said ‘Our number one priority is the safety of our customers’.
Samsung has reminded customers to back up their data, complete a factory reset to delete any personal data and power down the device. They are also pushing for people to contact the place they purchased it from to arrange a refund or replacement – or as they put it the ‘remedy of their choice’.
Mr Fink has further added, regarding the issues
We would like to thank our loyal customers for their patience, and apologise for the inconvenience. We have been working hard to get the amazing Galaxy Note7 back in the hands of our customers to continue to enjoy. We appreciate our customers’ continued support as we start to deliver this new stock to operators and retailers around the country from September 21.
September 21 is when stock arrives and begins to be shipped around, some carriers and retailers may have stock but the likelihood is this will take a week or two to actually roll out to all Note 7 owners. We don’t know how many devices they sold in Australia but worldwide it’s in the millions.
Temper your expectations of getting a new Note 7 at 8am on the 21st. Depending on who you got it from you may not even get your phone at all that day. If you need a phone get the courtesy device to hold you over. We urge you to have some patience.
Are you swapping your Note 7? Let us know below.