If you’re a Virgin Mobile customer and been having issues using Facebook or Facebook Messenger in the last week, you’re not alone with Virgin Mobile advising that customers using ‘certain’ Android devices are experiencing issues.
The information is a little vague, but it appears to be affecting a number of handsets including we can confirm the LG G3. The issue does seem to have been ongoing for around a week now, with one user advising us it’s been happening since the last Facebook update.
Virgin Mobile has described the issue on their support page:
We are aware of an issue where some customers are unable to log into the Facebook and Facebook Messenger apps on certain Android devices. We are continuing to work with Facebook and our networks team to understand what the issue is and deploy a fix. We apologise for the delay, we can assure you that our teams have been working to resolve the issue as soon as we became aware of it. We appreciate how important these apps are to many people and can assure you it’s being looked at by the most senior team.
The problem occurs when users attempt to login to Facebook with an error advising them to check their network connection pops up:
The issue seems to only affect the app, with customers being advised to use the mobile website to access the popular social network. A number of people do already use this measure to circumvent other issues with Facebook including having to download Facebook Messenger as a standalone app.
Virgin Mobile has advised that they are currently working to resolve the issue with Facebook engineers however timezones are a factor in the resolution process. With the popularity of Facebook, it’s definitely being looked at with a lot of resources so the best bet is to sit back and wait for a resolution.
Virgin Mobile will continue to update their support page as more information comes to hand.