Monday , October 23 2017

Returning your imported or overseas-purchased Note 7 might be difficult

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As each day goes by, the Samsung Note 7 recall seems to dominate the news. Today we have been contacted by a major US reshipper – Shipito‎ – to inform us that:

Due to restrictions put in place by the FAA and IATA as well as all of the major carriers, …. [we] are not currently able to ship or return the Samsung Galaxy Note 7 on behalf of our customers. This includes all warranty returns, and the new Note 7 replacement version until further notice.

For those who either ‘grey’ imported their devices or purchased them while overseas, this may present an issue with returning these device for replacement. We’re not sure if Samsung anticipated issues such as this, and if so, if they will be offering local replacement stock for these customers. One can only hope they’ve at least considered it, though with a couple of different hardware variants, it might be something best dealt with on an exception basis.

If you’ve got such a device we suggest you contact Samsung via their Note 7 support page and request assistance, and as always, stop using your Note 7.

 

Duncan Jaffrey   Journalist

Duncan has been interested in technology since coding "Mary had a little Lamb" in Basic on his ZX Spectrum. A fan of all things Android, most days you'll find Duncan trawling the web for Android news or quietly editing away on Map Maker.

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3 Comments on "Returning your imported or overseas-purchased Note 7 might be difficult"

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Newcastle Guardian
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Newcastle Guardian

And the latest reported incident is today out of the US, obviously a guy ignored the warnings, charging his phone in his car and off it went. No more Note 7 and no more car…..

Daniel Narbett
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Daniel Narbett

Heh, I suppose it makes sense to be wary about putting a bunch of exploding Note 7’s in the hold of a plane

Newcastle Guardian
Valued Guest
Newcastle Guardian

“If you’ve got such a device we suggest you contact Samsung via their Note 7 support page and request assistance”

Exactly what Samsung Australia have said about greys etc. since the outset.

wpDiscuz

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