Tuesday , June 5 2018

Official Statement from Samsung Australia regarding renewed concerns over Galaxy Note 7 safety issues

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It’s been a tough time for the Galaxy Note 7 since it burst onto the stage, and into flames, following its launch earlier this year. We have been in close communication with Samsung Australia since the safety concerns surrounding the device first emerged.

They have offered an official statement as to the current state of the Note 7 in Australia, and their current plans, which has now been placed on their consumer information website too. Here it is, in full:

Samsung Electronics Australia is aware of a number of incidents involving replacement Galaxy Note7 smartphones.

Samsung is conducting a thorough investigation into this matter.

We continue to move quickly to investigate the reported cases to determine the cause and will provide an update as soon as possible.

Samsung Electronics Australia is working with its partners. We understand that telecommunications operators and retailers in Australia have paused the supply of replacement Galaxy Note7 smartphones in this country and are providing loan phones to concerned customers.

Samsung Electronics Australia would like to reassure our customers that we take this matter very seriously. We apologise for any inconvenience and appreciate their patience as we work diligently through this process.

That’s it ladies and gentlemen, not a lot of new information there, however, officially we know that Samsung acknowledges the set of issues with replacement devices, we know they are working to determine the cause of the issues and that Australian stockists have currently stopped the sale of the device.

Until Samsung is able to provide definitive information on the cause of the issues we urge readers to stop using their Note 7’s originally or replacement stock.

We will continue to work with Samsung Australia to provide accurate and up-to-date information as it becomes available.

Source: Samsung Australia.

Duncan Jaffrey   Journalist

Duncan has been interested in technology since coding "Mary had a little Lamb" in Basic on his ZX Spectrum. A fan of all things Android, most days you'll find Duncan trawling the web for Android news or quietly editing away on Map Maker.

16 comments

  1. Some tech news sites are almost insisting that Samsung change the name of the Note line or get rid of it entirely – talk about a gross over reaction. It’s not uncommon for companies to have massive recalls, just so happens that this involves a device we use the most. Recent iPhones have also been exploding as well as other problems that have been associated with their recent launches, Tesla’s autopilot killed someone, but you don’t see these companies changing their names because of these, and they shouldn’t. People have fairly short memories and move on. It’s such a shame this has been happening to this device because battery issues aside, it’s such a great phone. Samsung should definitely kill the Note 7 to avoid any lawsuits but I hope this now doesn’t mean that they’ll want to try and re-design something stupid just for the sake of newness for next year’s model, it was already a great looking phone. Perhaps full screen AMOLED with rear or on-screen finger print is on the cards?

    • I had the note 7 and i agree it was a great phone, probably the best one i have ever used, but i think they should kill off the note brand, the damage is done(twice) and i don’t think people will forget that easily, and if they release the note 8 next year everyone will be talking about this years problems, i think it would be a smart decision by Samsung from a marketing perspective, but in my experience Samsung seem to do everything to about 80%, every time i buy a Samsung product i am disappointed, maybe i just have bad luck but i think there is a big issue with quality control on their products

  2. Looks like Samsung has officially halted Note 7 production according to Android Central.

  3. “It’s been a tough time for the Galaxy Note 7 since it burst onto the stage, and into flames,”

    Baahahahahaa!! Love your work.

  4. I know that place, that’s their kiosk in Westfield Hornsby. I was there on Saturday looking at the updated Galaxy Tab S2.

  5. Could you please share the link for us regarding the official Samsung statement? Call centre have no idea about this statement and continue to advise that it’s safe to use

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