It’s been a tough time for the Galaxy Note 7 since it burst onto the stage, and into flames, following its launch earlier this year. We have been in close communication with Samsung Australia since the safety concerns surrounding the device first emerged.
They have offered an official statement as to the current state of the Note 7 in Australia, and their current plans, which has now been placed on their consumer information website too. Here it is, in full:
Samsung Electronics Australia is aware of a number of incidents involving replacement Galaxy Note7 smartphones.
Samsung is conducting a thorough investigation into this matter.
We continue to move quickly to investigate the reported cases to determine the cause and will provide an update as soon as possible.
Samsung Electronics Australia is working with its partners. We understand that telecommunications operators and retailers in Australia have paused the supply of replacement Galaxy Note7 smartphones in this country and are providing loan phones to concerned customers.
Samsung Electronics Australia would like to reassure our customers that we take this matter very seriously. We apologise for any inconvenience and appreciate their patience as we work diligently through this process.
That’s it ladies and gentlemen, not a lot of new information there, however, officially we know that Samsung acknowledges the set of issues with replacement devices, we know they are working to determine the cause of the issues and that Australian stockists have currently stopped the sale of the device.
Until Samsung is able to provide definitive information on the cause of the issues we urge readers to stop using their Note 7’s originally or replacement stock.
We will continue to work with Samsung Australia to provide accurate and up-to-date information as it becomes available.