Wednesday , October 18 2017

PSA: Samsung has halted Note 7 production. Power your Note 7 off, and return it.

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After a meeting of Ausdroid’s editorial team, and discussing it with our staff, we’ve decided it’s time. We’re recommending, if you own a Samsung Galaxy Note 7, whether a pre-recall device, or a replacement (or ‘safe’) device, it’s time to power it off and return it to your place of purchase. We recommend that you seek an exchange for another phone, or a refund, as appropriate to your circumstances.

We can no longer stand by our review of this phone, nor any other recommendations we may have given in relation to it. We’ve taken this stance after numerous reports over the last couple of days of replacement devices, which Samsung has said are ‘safe’, catching fire and causing property damage. While these reports are from the US, and there aren’t (at the time of writing) any reports of local incidents, we don’t believe it’s worth risking using these phones anymore when the reports out there suggest they simply are not safe to use.

We’re also seeing reports today that Samsung has halted production of the troubled handset, with Korean outlet Yonhap News reporting:

The halt is in cooperation with consumer safety regulators from South Korea, the United States and China, the official said on the condition of anonymity.

“This measure includes a Samsung plant in Vietnam that is responsible for global shipments (of the Galaxy Note 7),” the official said.

This comes as US carriers AT&T and T-Mobile have suspended all sales and replacements of the Note 7, and as there are local reports that Samsung has halted shipments of replacement handsets to Telstra stores. A Telstra spokesperson had this information to share:

We have temporarily paused shipping replacement Galaxy Note7 smartphones to our customers while Samsung investigates reported incidents in the U.S. We have asked Samsung to provide us with an update on their investigations as a matter of priority and will update our customers as soon as we learn more.

In the meantime we are helping customers with loan phones and for those who do not wish to wait for the exchange program a change-over to an alternative smartphone.

We’ve sought comment from Optus and Vodafone, though we understand that in Vodafone’s case, the Note 7 has been removed from sale this morning.

We’re also fairly sure that the Note 7 isn’t available here for purchase at the moment anyway, though replacements / exchanges may still be happening.

So, to be clear. If you have a Samsung Galaxy Note 7, Ausdroid’s recommendation is that you should power it off and return it to your place of purchase. Seek an exchange or a refund, or other appropriate resolution.

If you are thinking of buying a Samsung Galaxy Note 7, our recommendation is that you don’t.

Until Samsung comes forward with some information about what’s going on — there haven’t been many statements as yet, and none tell us anything — we just do not consider it worth the risk to continue using these phones. Please put your safety and that of your family first, and make alternative arrangements.

If you are at all concerned about the safety of your Note 7, you should contact Samsung Australia’s customer service on 1300 362 603.

 

Chris Rowland   Editor and Publisher

Chris publishes one of Australia's most popular technology websites, Ausdroid. His interests include mobile (of course), as well as connected technology and how it can make all our lives easier.

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3 Comments on "PSA: Samsung has halted Note 7 production. Power your Note 7 off, and return it."

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Valued Guest

Unfortunately I think if you have a replacement device it will be hard to return until Samsung do something official.

Getting replacements for faulty phones is can sometimes be a headache at retail because you cant “change your mind”

BaldwinP
Valued Guest
BaldwinP

Most if not all telcos will be taking these back. Absolutely nobody wants to be responsible for “forcing” someone to keep a phone that then catches on fire.

If you got a Note 7 through a grey importer/drop shipper, though, you rolled snake eyes and would have to wait for Samsung to do something official that lets you return the phone direct to manufacturer.

Member
Dean Rosolen

In this case, I doubt you’ll get much argument from wherever you bought a Note 7 from due to the ongoing safety issues.

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