The Samsung Galaxy Note 7 saga continues after US carrier AT&T this morning announced they had halted sales of the phone. This time US carrier T-Mobile has announced that they had stopped sales and replacements of the handsets based on incidents of the replacement units catching on fire.
On their website, T-Mobile is encouraging users of the Galaxy Note 7 to stop using and power down their recalled devices and return them to T-Mobile. T-Mobile is offering to refund the recalled Note 7 or the new replacement Note 7, along with any accessories customers purchased from T-Mobile and let customers choose from any phone in their range.
Customers who purchased the Note 7 from T-Mobile are able to keep the 256GB MicroSD card or Gear Fit fitness tracker that was offered as a bonus to selected customers, and they’re also offering a $25 bill credit.
Here at home Telstra it seems has been advised that Samsung has halted shipments of replacement Note 7 handsets. The Verge is reporting on a leaked internal Telstra memo they’ve received which confirms this. The leaked memo reads:
Please be advised of some updates to the Samsung Note 7 Global Exchange program.
Samsung has temporarily paused the supply of new Galaxy Note7 smartphones following a reported incident in a replacement phone in the US. Samsung is confident in the replacement Note7 and says they have no reason to believe it’s not safe. We’ll let you know the status of your replacement Note7 as soon as we have more information.
We have contacted impacted customers to advise them of the delay.
No reports of incidents with replacement Galaxy Note 7 handsets in Australia have been received at this stage. We’ve reached out to both Telstra and Samsung Australia for further comment.