Well, it’s official. After multiple carriers and retailers across the globe started to halt sales and offer full refunds on the Note 7 device, Samsung head office has officially announced a temporary stop sale, or replacement, of the device worldwide, effective immediately. Here is Samsung’s official statement from their media site:
We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.
This is the second time in as many months that Samsung has had to stop worldwide sales / distribution of the troubled Note 7 due to safety concerns that the devices spontaneously erupted into smoke and flames, apparently even when powered off and not on charge, if recent reports are accurate.
Once again we must tell all Note 7 users, be their handsets original or replacement stock, to back up their data, power down the device and immediately contact Samsung or your place of purchase for further instructions.
What’s next for the Note 7? Pending the outcome of a multi-jurisdictional investigation into the cause of the fires we could easily see the device permanently shelved, and the coming days and weeks will tell the story.