The Samsung Galaxy Note 7 is done. Samsung has advised all users to backup their data, factory reset them and return them to the place of purchase for refund or exchange. Of course with that it opens Samsung to losing customers, but it appears there’s some decent credit being offered if you decide to stick with a contract and simply change to a Galaxy S7 or Galaxy S7 Edge.

In releases from carriers, tips from readers, as well as talking to online carrier support ourselves, we’ve noted that you can get a pretty decent credit if you choose to stick to Samsung.

Vodafone just came out and outright advised us that ‘Customers who exchange their Note 7 for an alternative Samsung smartphone are entitled to a $250 goodwill credit’.

Telstra hasn’t announced anything but a brief chat with their online sales team found you can get a $100 credit to swap to an alternative Samsung smartphone – they did specifically state the S7 Edge, but it’s splitting hairs at this point.


Optus customers who choose to re-contract to a Galaxy S7 or Galaxy S7 Edge on a new 24 month contract will receive a total of $250 credit against their plan. This info is available on Optus’ website if you have any issues in store.

Those are some decent stakes for a person on contract, and the Galaxy S7 or S7 Edge both make for an excellent phone. At this point, don’t be an idiot, back up your data, factory reset your phone and take it back to where you purchased the phone from.

Inline Feedbacks
View all comments
Brad Young

actually the carriers are not giving anything, merely passing on the credit from Samsung and in effect rorting customers by making them sign up to a new 24 month contract on an old phone. THey shpould also be reimbursing you for the handset repayments already made on top of the $250 credit

Lucy Wardle - Thermomix

Optus are offering $250 but you have to restart your 24 month contact with the s7 or s7e.


so what the hell do people that bought it outright get?
Sounds like they’re intending to give those customers a nice big FU.


$100 isnt even close to enough. Thats not even 1 month of my bill.