Sunday , October 22 2017

July Security OTA update for the Pixel is failing to install

After releasing the July security bulletin and associated OTA and Factory Images yesterday, it seems not all is well for the OTA update for Pixel phones with the update apparently failing to install.

It appears the issue is affecting users on the Pixel only (not Pixel XL) with users on both reddit the Google Product Forums, reporting that they have received the error ‘couldn’t update, installation problem’.

The response has been quite fast, with a Google employee jumping into the Product Forum thread to advise

Hi everyone,

Thanks for letting us know — we’re looking into this.

For the time being, it’s a matter of just waiting, but with the Pixel line of devices now a priority for Google they should have this sorted out quickly.

Are you getting errors on your Pixel…have you actually received the OTA prompt on your Pixel?

Source: Google Product Forums.

Daniel Tyson   Editor

Dan is a die-hard Android fan. Some might even call him a lunatic. He's been an Android user since Android was a thing, and if there's a phone that's run Android, chances are he owns it (his Nexus collection is second-to-none) or has used it.

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3 Comments on "July Security OTA update for the Pixel is failing to install"

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I can’t get my Pixel to recognise there’s an update available. Perhaps Google have halted it while they investigate.

Valued Guest

Same here

Valued Guest

Worked fine for me.


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