From today, customers can take up an NBN connection through Vodafone online, over the phone, or in 78 stores across Sydney, Canberra, Melbourne, Geelong and Newcastle. Sure, the NBN is the NBN, but Vodafone has a few unique features which may be of interest.
The first is Instant Connect – instead of waiting for the NBN connection process which can take a little while, with Vodafone you’ll be connected on day one. Connect in store, and you’ll take home equipment which will connect you over Vodafone’s 4G network from day one, and when the NBN is connected, you’ll keep the 4G hardware to use as a backup in case your NBN connection fails or requires service.
Vodafone’s General Manager of Broadband Services Matthew Lobb said the company has taken on board the feedback of hundreds of customers who have trialled the Vodafone NBN experience over recent months.
“Our customers told us they loved being connected to the internet from day one via our mobile network while they waited for their NBN installation.
Based on feedback from our trial customers, we have automated the 4G Back Up service so customers will not have to contact us if they experience an issue with their NBN connection.
We are taking a sensible and staged approach to the rollout of Vodafone NBN to ensure we get the customer experience right, and we will continue to use our customers’ feedback to help us make refinements.”
To celebrate the launch of Vodafone NBN in Sydney, Canberra, Melbourne, Geelong, Newcastle and Wollongong, for a limited period from Monday 4 December, Vodafone is offering three months’ free plan fees for eligible customers connecting to 24 month plans. Those plans start at $70 a month for unlimited broadband, and include all the hardware you’ll need to connect at no upfront cost.