+ Saturday December 14th, 2019

The outage affecting Telstra’s 3G network yesterday appears to be over, and Telstra advises it will discuss compensation with business customers on a case by case basis.

Telstra could not confirm the number of businesses or terminals affected. However, the national carrier has advised the outage affected every state except Northern Territory. Businesses have been forced to decline card payments, referring their customers to nearby ATMs to obtain cash for payment. However, for businesses with no ATMs nearby, the outage has understandably caused chaos.

Ausdroid understands the outage has left customers around the country frustrated. It has affected businesses large and small, including taxi operators, fundraisers, restaurants and more. In 2018, with so many businesses dependent on card payments, an outage like this can have a significant impact. So few people carry cash regularly these days that things we take for granted are simply not available when the card network goes down.

The ABC reports that passengers arriving at Sydney’s International Airport have had to pay cash for taxis to take them to their ultimate destination, and for international arrivals who may not have any Australian currency, this is an impost not planned for and not easily resolved. The ABC also reported that ATMs near busy areas (including the airport) were running out of cash.

It appears that things will be coming back to normal, but small business operators will feel the impact for days and weeks.

Did Telstra’s 3G outage affect you? Share your stories with us using the comments below.

Chris Rowland   Managing Editor

Chris Rowland

Chris has been at the forefront of smartphone reporting in Australia since smartphones were a thing, and has used mobile phones since they came with giant lead-acid batteries that were "transportable" and were carried in a shoulder bag.

Today, Chris publishes one of Australia's most popular technology websites, Ausdroid. His interests include mobile (of course), as well as connected technology and how it can make all our lives easier.

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We were at the local pub in Melbourne for a celebration lunch on Friday. With the payment terminals down and no nearby atm the pub were putting orders through the till for food and drinks and then emailed the bill through to people for payment later in the day. I really hope everyone was honest and they get back all the money due. Just goes to show the reliance we have in technology and also the need for a good manual backup system.

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