Some Huawei Mate 20 Pro customers have taken to Optus’ YesCrowd forum to report green tint on their phone displays. The report following similar reports from overseas. Users have reported a green tint to their displays from certain angles. The issue may be affecting LG-manufactured panels, but as yet, there’s no conclusive evidence either way.
The thread recounts one user’s hope that his Mate 20 Pro was not affected (on 2 November). On 4 November, that same user reported that he was experiencing a green tint. A couple of other users have added their voices, indicating they’ve experienced something similar. Users are expressing concern that “Optus continues to sell [a defective product]”.
First of all, readers brought this issue to Ausdroid’s attention last week. We have followed developments and spoken to Huawei in Australia about what’s happening. At this stage, the company has no official statement on the matter. Rather, Huawei encourages any users affected by this issue (or any other) to follow the established warranty process. That process is simply to return to the retailer and seek assistance to have the issue investigated and addressed. Above all, this allows Huawei to accurately measure the size of the problem, and to respond accordingly.
To our knowledge, there is no “majority” of Huawei Mate 20 Pro handsets demonstrating this issue. Importantly, we have spoken to as many other people with Mate 20 Pro handsets that we could (journalists, early buyers, etc) and none have come back to us with this issue at this stage.
What can you do?
If you have bought a Mate 20 Pro and a green tint issue has affected you, please:
- Raise the issue with your retailer, and seek a remedy as you would with any other product issue
- Get in touch with Ausdroid and give us some details we can use – who you are, what you bought, from where, and some images of the issue (if possible).