Friday , December 14 2018 Ausdroid » News » [Update: Google working on a fix] Google Pixel 3 owners seeing (or not seeing) missing text messages

First it was memory management issues, then missing photos and now it’s missing text messages, at least that’s what some Pixel 3 and Pixel 3 XL owners are seeing.

First spotted by Android Police there are several threads on reddit with multiple respondents advising they too are seeing – or rather not seeing text messages missing. Some users are seeing the messages removed before their eyes, while some are finding their text messages missing after a restart.

The issue has been around for a while, with one user commenting it happened to them nine days ago and a reply to them advising reverting to an older version of Android Messages resolved the issue. Based on this it’s possibly related to either the November security update which rolled out last week, or the Android Messages app itself.

If you own a Pixel 3 or Pixel 3 XL you’re probably best off ensuring you perform a manual backup to Google Drive which includes your SMS data.

There’s so far been no response from Google on the issue, though Android Police have sought comment. Pixel 3 owners are eagerly awaiting several fixes for the phones addressing multiple issues and hopefully they won’t have too much longer to wait.

Update: Google has responded to a query from The Verge to say they are aware of the problem and working on a fix, with a spokesperson saying

We recently discovered a bug affecting SMS/MMS on a small number of Pixel 3s and are rolling out a fix soon.

Source: reddit.
Via: Android Police.

Daniel Tyson   Ausdroid's Editor in Chief

Dan is a die-hard Android fan. Some might even call him a lunatic. He's been an Android user since Android was a thing, and if there's a phone that's run Android, chances are he owns it (his Nexus collection is second-to-none) or has used it.

Dan's dedication to Ausdroid is without question, and he has represented us at some of the biggest international events in our industry including Google I/O, Mobile World Congress, CES and IFA.

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Oliver Ward
Ausdroid Reader

Can’t say i’ve had this or any of the other issues that are apparently popping up for 3/3XL users – so thought i’d throw in some positive feedback.

Wayne Moore
Ausdroid Reader

Haven’t seen this with mine but I’m glad I read this because I went and checked my SMS Backup & Restore logs and found my backups haven’t been uploading to Drive for a while. Now they are again 🙂

Leigh
Guest
Leigh

I have a pixel 3 and there have been no issues. Quoting stories from Reddit is the equivalent of requoting something you heard at the pub.

This is not good journalism in anyway.

Leigh Webster
Guest
Leigh Webster

Pretty sure I’m having this issue and more. I’ve had several people tell me now that they tried calling me but couldn’t get through despite me not using the phone at the time. I’m also having home internet issues which TPG were sending me SMS updates….I haven’t received any. I called them for an update and he read me the SMS.

This is becoming a joke now with the amount of issues these phones have had.

Michael
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Michael

I don’t have a Pixel, but do use the message app on my S9 and wife’s S6 and we’ve been having issues with messages not received or duplicate messages received for a few weeks now.

Terry
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Terry

I got my Pixel 3 XL for two weeks and haven’t find any issues about missing photos or messages. I think some Reddit users are too critical on this phone.

Darren
Ausdroid Reader
Darren

I think you are being too critical or reddit users.

Having text messages and photos disappear is not acceptable in any way.

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