+ Thursday July 18th, 2019

It seems there is a bit of a design flaw with Samsung’s newest Galaxy TabS5e. If held the wrong way, the tablet drops Wi-Fi signal and ultimately disconnects.

Users have taken to Twitter, Instagram, Facebook and other online forums to vent their frustration and ask why, when the tablet is held in certain ways or conditions, the tablet loses its connection to Wi-Fi entirely. The issues arises when users hold the lower-left corner of the device (when held horizontally, front-facing camera to the left).

SamMobile has speculated that the issue arises due to the Wi-Fi components being placed in this section of the tablet, which seems like a pretty safe assumption.

If it is this hardware configuration which causes the issue, this isn’t something Samsung can fix through a software update. It could only be fixed by changing the hardware. It’s also unclear if this issue would be significant enough to necessitate a recall, or whether Samsung’s doing much about the issue at all.

For a WiFi tablet, connectivity is going to be a essential requirement most of the time. If held in this way – a fairly sensible way to hold a tablet when doing just about anything – the WiFi dropouts are going to make using this tablet quite frustrating. This design flaw is another in a growing line of issues faced by Samsung in recent years – Note 7 battery issues, flammable washing machines, breaking Galaxy Fold displays, and now WiFi tablets that don’t work when held intuitively.

We will be reaching out to Samsung here for comment.

Source: 9to5 Google.
Source 2: SamMobile.

Alex Dennis   Associate

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By day, Alex works within the Industrial Relations field/occupation but by night and in his spare down time he searches the net for anything and everything relating to Android and Chrome related products and news.

Other various interests Alex has include, Accessible transport for people with disabilities along with LGBTIQ and Health related fields and interests for again for people with disabilities.

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Tibb So
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Tibb So

I’ve noticed that the Tab S4 and the Tab A 2018 both reported lower download speeds compared to other devices on my Google WiFi network. The speeds were in the Google WiFi app and some of the ‘faster’ devices are 3 and 4 years older. All comparison devices were located in the same spot and connected to the same mesh node.

Phil
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Phil

I am reading this on s5e and haven’t had this issue, however I do notice it drops a bar of WiFi if held in that way. I guess it boils down to the strength of the WiFi connection you are operating in anyway. On the other hand the WiFi only product has excellent GPS performance which isn’t something i could get in an apple product. The 576Gb storage capability is useful too.

Dean Rosolen
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Dean Rosolen

Samsung will do anything to copy Apple.

Daniel Narbett
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Daniel Narbett

Death grip! 😉

Peter L
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My question is how a fault like this slips through testing. If it was detected is Samsung taking a “fuck the consumer, they will get what we give them” attitude?

Luke
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Luke

Glad I ended up pulling the trigger on a Tab S4 a month ago instead of holding out for this.
So far a solid tablet

Daniel Narbett
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Daniel Narbett

I’d note that this *isn’t* a problem on my Tab S4, even though the devices seem pretty similar

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