+ Thursday July 18th, 2019

Recognition of disabilities is becoming far more mainstream than it was even 5 years ago. Unfortunately because there isn’t daily exposure, many individuals and businesses overlook the needs of the few. Because of this, it’s pleasing to see a company like Google continuing to bring accessibility to those who live with impairments daily.

The latest from Google is Live relay — similar to the National Relay service in Australia.

We mean to complement them with Live Relay as an additional option for the contexts where it can help most

On the surface, Live Relay looks pretty simple, but the AI involved in not just overlaying a chat window for the user to interact with their phone call, but present contextually appropriate and pre-prepared responses is amazing. The interface for Live Relay as well as all of the transcribing (perhaps an advancement with the background use of Live Transcribe) is done on your device which keeps the conversation private.

Users who engage the Live Relay service, get a chat interface in front of them when a call comes in. Google assistant announces that this is occurring and how it will work to the person on the other end of the phone and then begins taking the incoming voice and showing it as text to the user. Replies are as simple as using one of the contextually offered responses at a single tap, or typing your own response. It’s a huge leap forward in giving genuine accessibility to all users, in a real time conversation vs having to wait for text or email responses to come through.

While Live Relay isn’t ready for consumer use yet, they’re working hard to deliver better use of smartphone and accessibility to communication for users who need it.

Source: Google Blog.

Phil Tann   Associate

Phil Tann

Phil is an Android enthusiast who spends most of his time reading up on U.S. Android news so he can get the low down on what could possibly hit Australian shores. Coming from a background in IT & T sales, he’s in the perfect position to give an educated view on hardware and software.

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I often give a blind lady (that is how she describes herself so back-off PC warriors) a lift and we often talk tech that helps her. She has a Google Mini although she uses an iPhone for some particular app that helps her. Last time we chatted, she hadn’t been able to set-up the Mini because she found it difficult on her iPhone and was waiting for someone to help her. I don’t know her well enough to enter her home, otherwise I would offer to set it up for her. It would seem that set-up via voice only is… Read more »

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