+ Saturday October 19th, 2019

About an hour ago, Telstra advised its customers that some were experiencing difficulties placing voice calls on the Telstra mobile network. It’s unclear how widespread the issue is – my Telstra service appears to be working just fine – but there’s plenty of upset on Twitter from Telstra customers who can’t make calls.

Telstra advises that there is no issue affecting data at present, so customers can use data-based communication to stay in touch (e.g. Facetime, WhatsApp or other over-the-top services).

Some customers are experiencing calls failing to go through at all, others are reporting calls proceeding but failing shortly thereafter. Social media reports indicate that the issue appears to be affecting customers across 4G and 5G areas as well.

Are you being impacted by voice call issues on Telstra? Let us know in the comments.

Update 6.40pm: Telstra advises that normal service has been restored for most users.

Chris Rowland   Managing Editor

Chris Rowland

Chris has been at the forefront of smartphone reporting in Australia since smartphones were a thing, and has used mobile phones since they came with giant lead-acid batteries that were "transportable" and were carried in a shoulder bag.

Today, Chris publishes one of Australia's most popular technology websites, Ausdroid. His interests include mobile (of course), as well as connected technology and how it can make all our lives easier.

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Jamie S
Jamie S

I had issues in Brisbane CBD around 4pm today. I tried to make two calls but neither of them even rang and just hung up straight away. I was successful on the third try but had the same issues on the train home.

Allister Roger
Allister Roger

Yes same in act and I just got a delayed sms

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