For many, Vivid Wireless was the only viable option to get internet. With the much-delayed and generally disappointing NBN roll out, many Australians are still waiting for decent internet at home. For some, Vivid Wireless offered the only wireless unlimited data solution in Australia.
Earlier this year Optus migrated all Vivid Wireless customers on the Optus Home Wireless Broadband Network. Unfortunately for some users, it seems the transition hasn’t been smooth. We’ve had reports of connections dropping down to sub 1mbps download speeds for some migrated customers.
We’ve had confirmation from Opus customer service reps that there was a “provisioning error” affecting some customers who have been migrated over. We reached out to Optus for comment and clarification, and an Optus spokesperson told us:
Our priority is to ensure our customers receive the best possible service, so it was disappointing that some customers experienced slow internet speeds following a transfer of their service from Vividwireless to Optus Home Wireless Broadband in April and May.
We quickly identified that the issue related to spectrum band settings and released an automated modem firmware update to address the issue.
Our team is currently reaching out to all affected customers to discuss any further service concerns.
If you were a Vivid customer who was migrated over and your connection feels slower than it should, Optus recommended reaching out to their customer support crew and lodging a service ticket.
We understand the issue can be resolved, but it may not necessarily be quick. We have been waiting a while for our service to be restored to the right settings.