+ Sunday September 22nd, 2019

We’ve seen reports this evening that Samsung might be causing issues with the latest software updates to older handsets. On Twitter this evening, we were alerted to an issue with DTMF tone dialing during phone calls made on the Samsung Galaxy S8.

Why’s this matter, you might ask? Well, if you call any major company or government department in Australia, there’s a good chance you might be asked to dial a number to be put through to a particular area. Reports are, this no longer works on the Galaxy S8.

Twitter users have found the issue and even discussed it with Samsung Australia’s customer service which has – it seems, at least – confirmed that the feature may actually have been removed:

A bit of searching around on Google confirms that others have experienced the issue here and there, but it doesn’t seem to be a widespread issue, leading us to believe that the truth lies somewhere in between – the function may be broken on some devices, and working on others.

If the feature has been removed, this seems to be a rather poor idea – I know that I regularly use DTMF tones during calls (I tend to call a few places that rely on this to put you through properly) and losing the feature would be a big negative for anyone else who does too.

On the other hand, it seems more likely that this is something unintended at worst, and hopefully being investigated by Samsung at best. To this end, we’ve drawn the issue to Samsung’s attention this evening and we’ll come back to you with further information when we can.

UPDATE: We’ve been advised by Samsung Australia that the wrong information has been given to this customer, and the DTMF feature has not been removed from the Galaxy S8 range (or, indeed, any other Samsung phones). Rather, it appears something has gone wrong in software. Samsung Australia has undertaken to contact the customer involved and resolve the issue for them.

Chris Rowland   Managing Editor

Chris Rowland

Chris has been at the forefront of smartphone reporting in Australia since smartphones were a thing, and has used mobile phones since they came with giant lead-acid batteries that were "transportable" and were carried in a shoulder bag.

Today, Chris publishes one of Australia's most popular technology websites, Ausdroid. His interests include mobile (of course), as well as connected technology and how it can make all our lives easier.

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Dean Rosolen
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Dean Rosolen

Is this the menu where you have, for instance, “Press 1 for sales, press 2 for technical support, press 3 for billing, press 4 for all other inquiries”?

Daniel Narbett
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Daniel Narbett

That seems like a weird bug! Useful to know though – now if it happens with my S8+ I won’t have a tanty at the service I’m calling ; )

Nick
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Nick

So much for the extensive carrier testing that always seems to be the excuse used by Samsung for the hold up to Aussie firmware updates … Good job telcos. /s

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