Something a lot of people don’t appreciate is that Telstra and Optus resell their 3G/4G mobile networks differently.
Customers of all Optus mobile wholesale resellers like Amaysim, Circles.Life etc have access to all the 3G/4G Optus mobile towers. In comparison customers of Telstra mobile wholesale resellers like ALDI, Woolworths Mobile and Lycamobile etc only have access to some Telstra mobile towers, roughly equivalent in 3G/4G coverage to Optus.
Boost is the only exception because it’s deal with Telstra gives Boost mobile customers access to all Telstra 3G/4G towers Australia-wide including the rural and regional ones. Boost customers are not speed limited for uploads or downloads and if their phone supports it they can use features such as VoLTE & VoWIFI to improve voice call quality and save download quota with free Apple Music streaming.
We could tell you lots of percentages about the difference in coverage between BOOST and other Telstra resellers like ALDI, Belong, Woolworths Mobile etc but that won’t mean much to most of you, so we’re going to show you some maps because when you see them the difference in rural and regional areas is obvious. Checkout areas like South West WA and Western QLD as examples.
What Boost customers don’t get compared to full retail Telstra mobile customers is support at a Telstra shop, free streaming of Telstra sponsored sports like AFL, NRL etc and ability to use Telstra Plus points.
Basically Boost is a brand aimed at young people owned by a separate company to Telstra, with a different website. However the actual payment processing, service and customer support are done by Telstra. When you buy credit and pay via PayPal the payment is to “Telstra Corporation Limited ([email protected])”.
If you don’t care about branding though it doesn’t matter, BOOST will let you signup regardless of your age. We know pensioners who use Boost because it offers value for money.
For customer service you have to use the Boost customer 1800 number or their online customer service chat on the Boost website, however either way the people helping you are actually the same customer service staff Telstra prepaid customers deal with overseas.