Something a lot of people don’t appreciate is that Telstra and Optus resell their 3G/4G mobile networks differently.

Customers of all Optus mobile wholesale resellers like Amaysim, Circles.Life etc have access to all the 3G/4G Optus mobile towers. In comparison customers of Telstra mobile wholesale resellers like ALDI, Woolworths Mobile and Lycamobile etc only have access to some Telstra mobile towers, roughly equivalent in 3G/4G coverage to Optus.

Boost is the only exception because it’s deal with Telstra gives Boost mobile customers access to all Telstra 3G/4G towers Australia-wide including the rural and regional ones. Boost customers are not speed limited for uploads or downloads and if their phone supports it they can use features such as VoLTE & VoWIFI to improve voice call quality and save download quota with free Apple Music streaming.

We could tell you lots of percentages about the difference in coverage between BOOST and other Telstra resellers like ALDI, Belong, Woolworths Mobile etc but that won’t mean much to most of you, so we’re going to show you some maps because when you see them the difference in rural and regional areas is obvious. Checkout areas like South West WA and Western QLD as examples.

What Boost customers don’t get compared to full retail Telstra mobile customers is support at a Telstra shop, free streaming of Telstra sponsored sports like AFL, NRL etc and ability to use Telstra Plus points.

Basically Boost is a brand aimed at young people owned by a separate company to Telstra, with a different website. However the actual payment processing, service and customer support are done by Telstra. When you buy credit and pay via PayPal the payment is to “Telstra Corporation Limited ([email protected])”.

If you don’t care about branding though it doesn’t matter, BOOST will let you signup regardless of your age. We know pensioners who use Boost because it offers value for money.

For customer service you have to use the Boost customer 1800 number or their online customer service chat on the Boost website, however either way the people helping you are actually the same customer service staff Telstra prepaid customers deal with overseas.

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Scott
Scott
7 months ago

“What Boost customers don’t get compared to full retail Telstra mobile customers is support at a Telstra shop, free streaming of Telstra sponsored sports like AFL, NRL etc and ability to use Telstra Plus points.”

That’s mostly true, however you do get free streaming (just got unmetered streaming) of the sports. It’s not advertised, but I’ve had both AFL and NRL streaming work the last few seasons.

Daniel Narbett
Daniel Narbett
8 months ago

Nods, I’ve been on Boost for almost a year (actually *back* on Boost as I was with them in their previous Optus days) and the reception is markedly better around metro Melbourne than actual_Optus. Also – on the map – only Telstra (and Boost) have coverage across the Nullarbor…which is a bit of an edge use case – except when you’re driving it!

Tom Sekulic
Tom Sekulic
8 months ago

Belong support is almost non existent. Boost is basically the same as Telstra as far as call features and coverage are concerned. You also get free overseas calls that aren’t available on Belong.
I’m on Boost and China on a daily basis. It’s great!

Snoozin
Snoozin
8 months ago

Belong (Owned by Telstra) has the same coverage as Telstra except for 4GX. And doesn’t have access to VoLTE & VoWIFI or MessageBank.

Neerav Bhatt
Neerav Bhatt
Reply to  Snoozin
8 months ago

Sorry that’s incorrect

Quoting Belong : “Belong operates on *part* of the Telstra mobile network, with 4G coverage available to 97% of the Australian population and 3G coverage available to more than 98.8%”

Dave
Dave
8 months ago

Great article, how does BOOST compare to Belong, which I believe is owned by Telstra?

TKTech
TKTech
Reply to  Dave
7 months ago

There are only two ways to access Telstra’s full 4g network on prepaid. Boost or Telstra prepaid. Anyone else, including Belong, are only using the subset of the network Telstra makes available for wholesale. Further features like RCS, VoLTE and VoWiFI are only available on Telstra or Boost