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Vodafone is supporting its customers through COVID-19; wants to keep everyone connected

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Like other major telcos, Vodafone is doing its bit to help its customers stay connected throughout the COVID-19 pandemic crisis as it unfolds. The company has implemented a number of measures to support its customers across postpaid and prepaid mobile, NBN and customer service.

Naturally, Vodafone’s immediate concern is the health and wellbeing of its employees, customers and the public, but providing mobile service is a key part of Vodafone’s business, and here’s what it’s doing:

  • Vodafone says its mobile network is well equipped to handle the surge in traffic caused by people working from home more often and for longer periods, though it notes speeds may vary.
  • All Vodafone NBN plans include unlimited data, so there’s no need to offer extra data here. As with all other NBN RSPs, Vodafone has access to up to 40% surge CVC capacity to deliver faster (and more consistent) speeds to its NBN customers.
  • Postpaid customers without unlimited data will get an extra 5GB of data to use in April, though many Vodafone customers are on unlimited data plans.
  • Prepaid customers will receive a 3GB bonus data inclusion with their next recharge before 30 April 2020.
  • All Vodafone customers – postpaid and active prepaid – have access to unlimited standard national calls until the end of April at this stage. Most postpaid customers already have unlimited calls, but for those who don’t, this will help people stay in touch.
  • Customers can have unlimited access to a range of official websites and information sources, without any such use contributing to data limits. These include state and territory health websites, and the federal health website.

For any customers experiencing hardship – loss of income, illness, etc – Vodafone encourages those users to get in touch through the Vodafone website or by phone (1300 650 410) to help keep customers connected.

Retail stores remain open with enhanced cleaning and social distancing measures, including frequent cleaning and availability of hand sanitiser for staff and customers.