Wi-Fi Calling also known as VoWiFi enables you to make voice calls on your Android phone using Wi-Fi instead of the cellular networks. Where you get that WiFi from doesn’t matter so much – it could come from your NBN or work broadband connection, a public WiFi hotspot, or your neighbour. Note some public/work hotspots may have security features that stop VoWifi working.
It’s not a super interesting feature, but it’s quite powerful, especially if you live or work in a building where your mobile network signal is really weak inside or you have no coverage at all. For you, it’s fantastic.
Interestingly if it works for you then you’ll also be able to send and receive SMS and MMS over Wi-Fi (Vodafone/Optus only).
Voice over WiFi has been brilliant for Chris and his family; living in a valley with minimal mobile reception, they enjoy seamless mobile coverage thanks to Voice over WiFi over their NBN connection. Without, voice calls often fail. With, they work perfectly in and around the house.
For starters Wi-Fi calling works best if you have a relatively recent 4G compatible phone. Your phone has to support VoLTE and VoWifi and these have to be turned on.
Some phones, especially older ones, require the carrier’s particular software to be installed on the phone – this means your Samsung Galaxy S9 might only support the feature if it was a Telstra branded phone; we’ve heard stories of Optus branded phones not supporting the feature on Telstra and vice versa.
Of the various Android phones out there Samsung’s Galaxy/Note/A models and Google Pixel phones are the most commonly compatible with Wi-Fi calling. They tend to work these days regardless of what branding they have – your Optus sourced Samsung will almost certainly work on another carrier now, whereas once it may not have.
While you are on a Wi-Fi call, if you move out of your Wi-Fi coverage and have a 4G network signal, your call will seamlessly move between the Wi-Fi and 4G networks (perhaps with a second or so gap in audio). If you move into a 3G network or there is no mobile signal your Wi-Fi call will drop out when you leave Wi-Fi coverage.
The reverse isn’t necessarily so; if you are on a 4G / Voice over LTE call and move into WiFi coverage, your call will usually continue over the 4G network until its conclusion. Your phone will then register for VoWiFi after the call, and use that going forward.
Don’t worry about using lots of data during Wi-Fi calls – you’d be surprised how little it actually uses. Telstra advises their Wi-Fi calling uses approximately 100-120kbps of your broadband Wi-Fi upload bandwidth. For the typical NBN connection which runs around 40 – 50 Mbps, that voice bandwidth is negligible.
There are no additional fees for Wi-Fi calling from any Australian mobile carrier; your calls and SMS/MMS will be charged as per the rates in your existing mobile plan/prepaid inclusions.
The catch is in Australia the three mobile phone carriers only let some of their customers, with certain phones use Wi-Fi calling. None of them let you make Wi-Fi calls while on holiday using their SIM.
Telstra is the least restrictive. Wi-Fi calling is allowed for all customers on a plan or prepaid (Boost prepaid customers are included).
Certified devices include: Samsung Galaxy S6 onwards, Note 5 onwards, A5 onwards. Any Google Pixel 2 onwards, LG G5 onwards, Telstra Signature Premium & Enhanced devices, Sony Xperia Z5 onwards will also work.
You can, of course, use virtually any Apple iOS device running recent software with VoWiFi; it’s natively supported.
Some Android smartphones don’t allow Telstra Wi-Fi Calling if they were bought from another Australian mobile carrer or grey imported, then moved to using a Telstra SIM.
For more information visit the Telstra Wi-Fi calling FAQ.
Vodafone currently limits Wi-Fi calling to customers on a mobile plan (i.e. postpaid). They say “we will be progressively rolling out Wi-Fi Calling to our Prepaid customers in the near future”, but it’s not here yet.
Vodafone also only officially supports Wi-Fi calling on some Android phones. For more details see their full list and VoWiFi FAQ.
Like Vodafone Optus also only lets postpaid customers extend connectivity when you’re out of range of their mobile network. Optus Wi-Fi Calling lets you make and receive calls, MMS and SMS from your smartphone over an accessible WiFi network connection.
The Optus Wi-Fi calling FAQ page has more information. Cheekily Optus only lists the Wi-Fi call certified phones they currently sell, with older models you’ll have to try and see if it works.
Force your phone to use VoWifi / Wi-Fi calling
Even if your phone supports Wi-Fi calling and you’re an eligible customer of Telstra, Optus or Vodafone, your phone may still try and preference calling over a mobile network even if the signal is really weak.
Another problem is that VoLTE and VoWifi settings are often hidden deep in phone settings.
Thankfully there’s a free Wi-Fi calling app which lets you enable Wi-Fi calling (if your phone supports it) and as a bonus enables you to force your phone to call using VoWifi first before trying the mobile network.
It’s not the prettiest app but several people have told me it works on their Samsung phone to force Wi-Fi calling priority over mobile calls.
If you’re in a low/no mobile signal area and your mobile phone company lets you use VoWiFi / Wi-Fi calling, let us know how well it works in the comments and try this app to see if you can force your phone to prioritise Wi-F calling.