Boost Mobile has today shared details of several important ways it is supporting its Australian customers, from those affected by the floods in Southern Queensland and Northern New South Wales to those customers concerned for the welfare of family and friends in Ukraine.

For Boost Mobile customers in Southern Queensland and Northern New South Wales who have been affected by the floods, Boost’s Disaster Assistance Package enables customers to register and receive free calls and texts, as well as 25GB of data.

Customers in the impacted areas will be receiving a text from Boost Mobile on how to apply for the assistance package, and consumers can also reach out to Boost Mobile directly to apply. Such benefits are all for use within Australia within 28 days.

Boost customers do not need to have an active recharge to be eligible to access this disaster assistance package, and all applications will be vetted and applied to customer accounts within 24 hours.

Need to stay in touch with Family or Friends in Ukraine? Boost has you covered

In addition to this package, Boost Mobile also appreciates that many people in Australia are anxious to be able to reach and stay in regular contact with family and friends in Ukraine.

To try and make it easier for Boost customers to stay in touch with their loved ones during such difficult times, it is providing free calls and texts to Ukraine and neighbouring countries including Poland, Hungary, Moldova, Slovakia and Romania. An active recharge is needed to be able to access this offer, which will be available until the end of March.

Jason Haynes, General Manager Boost Mobile had this to say:

“These are unprecedented times, and Boost Mobile is doing whatever it can to support our customers and communities through access to free calls and texts.

Whether it be because of the flooding in Australia or the war in Ukraine, we want to play our part and be there for our customers.

We hope we can play a small part in enabling people to stay connected as they deal with these devastating situations.”

Yes, you might say that free calls, SMS and international calls are a small gesture and you’re right – they are but a small gesture. It is, however, the least and most a mobile carrier can do, and it’s a welcome gesture all the same.

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Chris has been at the forefront of smartphone reporting in Australia since smartphones were a thing, and has used mobile phones since they came with giant lead-acid batteries that were "transportable" and were carried in a shoulder bag. Today, Chris publishes one of Australia's most popular technology websites, Ausdroid. His interests include mobile (of course), as well as connected technology and how it can make all our lives easier.
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