Given their far too publicised connection issues over the last 12 months, the last thing Telstra needs was another problem, but a fire at one of Telstra’s exchanges in Sydney is causing just such a problem for many customers nationwide.
A fire at one of our exchanges is impacting some mobile and fixed services. We're working to resolve ASAP. Thanks for your patience.
— Telstra (@Telstra) February 2, 2017
Telstra acted quickly to acknowledge the issue and explain the cause which – sure to appease many customers, except perhaps those experiencing issues. Luckily, from the sound of the follow up tweet minutes ago, the fire is extinguished, assessment as to the scale of damage is under way and restoration of service will hopefully be swift.
Our techs are on-site at our Chatswood Exchange in Sydney completing a full assessment. We'll provide more info as soon as it's available.
— Telstra (@Telstra) February 2, 2017
If you’re on or attempting to contact someone on Telstra, don’t be surprised if you experience call issues or delayed SMS delivery for a while this afternoon.
Keep your eyes on the Telstra Twitter account for follow-up detail, and Aussie Outages if you want to see the reported areas of interest (spoiler: all capital cities are currently red).
How have you been affected by today’s Telstra issues?
