Optus CEO, well now former CEO, Kelly Bayer Rosmarin, has resigned with immediate effect from the embattled telco, having overseen two major issues, the data breach in 2022 and the network outrage two weeks ago which saw 10 million mobile, NBN and fixed line customer unable to make calls or use the internet or home phones to make calls even to emergency services.
In a press release statement released by Optus’ parent company, Singtel, Kelly Bayer Rosmarin stated that:
“On Friday I had the opportunity to appear before the Senate to expand on the cause of the network outage and how Optus recovered and responded. I was also able to communicate Optus’ commitment to restore trust and continue to serve customers. Having now had time for some personal reflection, I have come to the decision that my resignation is in the best interest of Optus moving forward,”
“It’s been an honour and privilege to lead the team at Optus and to serve our customers. I am proud of the team’s many achievements, and grateful for the support of the Optus team, Moon, and the Group. I wish everyone and the company every success in the future.”
The resignation comes after two major incidents in the last 18 months have seen customers trust in the brand and company eroded, with many looking to ditch the number two telco in the country and after a disappointing and disastrous senate hearing which saw the CEO and the network manager get hailed over the coals for their lack of communication and transparency.
Singtel Group CEO Yuen Kuan Moon has further stated:
“Optus appointed Kelly at the beginning of the pandemic, and we acknowledge her leadership, commitment and hard work throughout what has been a challenging period and thank her for her dedication and service to Optus.”
“Kelly has always led with integrity and had all stakeholders’ best interests at heart. We understand her decision and wish her the very best in her future endeavours.”
“We recognise the need for Optus to regain customer trust and confidence as the team works through the impact and consequences of the recent outage and continues to improve. Optus’ priority is about setting on a path of renewal for the benefit of the community and customers.”
Optus and Singtel have stated that the current CFO, Michael Venter will concurrently assume the role of interim CEO to focus on these priorities as it embarks on a global search for a new CEO.
Furthermore, veteran global telecommunications executive and former Optus Business Managing Director Peter Kaliaropoulos will come on board on 22 November 2023 in the newly created position of Chief Operating Officer, reporting to the interim CEO.
Mr Yuen has further stated:
“Optus is an integral part of our Group’s business. We view the events in recent weeks very seriously. We fully recognise the importance of Optus’ role in providing connectivity services to the community and the importance of network resiliency and security. That is a top priority in all markets where our companies operate in. I have every confidence our Optus team will exert all efforts to deliver for customers and regain their trust and confidence.”
There is certainly a very steep mountain to climb to gain customers and businesses trust back in the company but we certainly hold out hope Optus and Singtel and the new interim management team can help turn things around.