Aussie Broadband announced this week that it has topped the Roy Morgan Customer Satisfaction Awards for the 3rd month in a row, with a customer service rating of 92%, well above the industry average of 74%.
According to Roy Morgan, this places Aussie well ahead of TPG Telecom brands, TPG and Internode (both 79%) and iiNet (77%) and Vocus Communications-owned iPrimus (78%).
Telstra and Optus both scored below the average.
Aussie Broadband’s Managing Director Phillip Britt – pictured above, left – said, “We’re absolutely delighted to receive such a high ranking. We’re a small telco but we’re definitely punching well above our weight. This proves bigger doesn’t always mean better!”
From a users perspective – our NBN has been through Aussie Broadband – it’s not hard to see why customers are satisfied. From a useful, intuitive customer portal to handle routine troubleshooting and provide information about your service, through to responsive customer service who address issues quickly and provide useful information, Aussie Broadband is on a winning formula.
We’ve also put together a list of the most popular Aussie Broadband plans on offer today:
I switched to them a couple of months ago. Faster speeds, informative portal, service outage alerts and all at a good price. The way to do business. Well done ABB!