Up to 180,000 Telstra NBN customers could be eligible for refunds
Back in 2017, the Australian Competition and Consumer Commission (ACCC) took Telstra to court for promising customers speeds that it - and the customers' NBN connections - could not possibly deliver. One of the outcomes of that court case...
Aussie Broadband is tracking bush fire locations to offer assistance to affected Aussie NBN...
Data, it's everywhere, and if we could just organise it a little better it's possible to make a difference ... after all that was the original mission of Google, "to organize the world's information and make it universally accessible...
ACCC says Optus NBN has “highest percentage of maximum download speeds” but is Optus...
The Australian Competition and Consumer Commission (ACCC) has released its latest Measuring Broadband Australia report this week, and it found that Optus had delivered the highest percentage of maximum download speeds during the busy evening period.
Optus is understandably excited...
NBN Co establishing a regional business unit – focus on improving connections in country...
The National Broadband Network will establish a new business unit focused on improving the connectivity of regional Australia. Announced by Communications Minister Paul Fletcher today, the new unit will cover the fixed wireless and satellite networks, and will deal...
This week in NBN – Consumer complaints trending down, and Enterprise Fibre used to...
This week, the Australian Communications and Media Authority (ACMA), the regulator responsible for telco complaints (amongst other things) released its annual complaints report. While the news for NBN is good - the overall volume of complaints is down -...
Think the NBN is slow? Well, it isn’t says NBN chief, the data just...
If you've ever been gaslit by someone you know it's a pretty awful experience, being made to think that it's you that's crazy, and not some other external explanation for what's going on. Well, that's exactly what the NBN...
NBN Co will allow HFC customers to self-install, speeding up installs
In a bid to speed up connection times for new NBN customers in metro areas, NBN Co will re-commence self-install as an option for NBN over HFC customers soon.
In a similar manner to FTTC customers who can - in...
NBN Co will be fined $30 per day for not fixing customer faults under...
Following a near two-year inquiry into NBN Co's service standards, Australia's consumer regulator is poised to announced new fines for the NBN operator if it fails to lift its game.
Under a draft determination proposed by the ACCC, the NBN...
So you’ve got an NBN connection, what happens if something goes wrong?
Once you’re connected to the NBN there’s a good chance you’re not going to look back. The NBN is often, for many people, much faster than the internet connection technologies it has replaced. The good news is that most...
NBN Co rules out the Netflix tax, proposes three new high-speed plans
It seems the company behind Australia's national broadband network might have come to its senses, with NBN Co ruling out a mooted "Netflix tax", and instead proposing some new plan / pricing options in a pricing consultation paper released...
Waiting for an NBN upgrade? FTTN users stuck in the slow lane while FTTC...
NBN Co's latest corporate plan shows the national broadband network operator is serious about improving service speeds for Fibre to the Curb (FTTC) and Hybrid Fibre Coaxial (HFC) customers, however FTTN customers will be left behind.
Released Friday, the 2020-23...
Signed up to the NBN with Aussie Broadband? Now it’s time to get connected
If you've been following our series on connecting to Australia's National Broadband Network, we've been walking people through the different types of connection technology used by the NBN, choosing an NBN plan, and how to order an NBN plan.
It's...
ACCC announces that TPG delivers fastest NBN speeds in its 6th NBN speed report
The ACCC has yesterday crowned the best NBN provider in its sixth report on real-world NBN speeds, with TPG once again taking out the crown this time round.
The sixth report on real-world NBN speeds from the ACCC found that...
NBN Co reveals plans to make the NBN slower, restricting 100/40 Mbps plans to...
Earlier today, it was revealed that the company building Australia's National Broadband Network is exploring making the fastest consumer NBN plan a business-only offering, and developing a new plan for residential customers.
Dubbed as a "repositioning", the new plan would...
Telstra joins the push for fixing NBN Co wholesale pricing
Opinions on the NBN vary across the spectrum, but one thing most will probably concede is that the service offering is far from perfect. There's been a growing chorus from NBN retailers calling for a review of the wholesale...