Aussie Broadband has moved swiftly to take up the NBN’s $150m relief package for Australian families and businesses. The move will see the NBN internet provider target assistance to low income families with school-age children, business and customers experiencing financial hardship.

Managing Director Phillip Britt said it will provide much needed to relief to people who are
struggling as a result of the pandemic.

“We are prepared to match NBN’s funding pool for our residential customers doing it tough due to COVID-19. We’ll be applying relief on a case-by-case basis and we encourage customers in financial difficulty to contact us directly.”

Phil said that although this is an opt-in scheme for internet providers, the company planned to do its part, too.

“We’ll also be participating in the program to offer free 25/5 internet plans for low-income households with school-aged children who currently have no connection.

Over the next few weeks, we’ll be working closely with schools to identify families who will benefit from this program. It’s critical for these families to access the internet for their kids’ education during this time.”

Aussie Broadband has already announced a range of measures designed to help its customers through the COVID-19 pandemic, including unlimited daytime data between 6am and 6pm, free upgrades from NBN 12 to NBN 25 speeds, and preventing disconnection of customers who are unable to pay for their services.

Stay tuned for further details of the program to be announced in the coming weeks – Aussie Broadband’s website would be a good starting point.