Optus MVNO brand, Amaysim, has said sorry to its customers for its parent company and network supplier nationwide network outage last week by offering either free additional data or free voice and text to its customers but there is a catch as to who is entitled to what.
So what is the catch and what would I be entitled to as an Amaysim customer?
Well, if you are an Amaysim UNLIMITED customer, then you will be entitled to an additional 60GB of free data, which the company states is free to use within Australia until 31 December 2023 and is a one time offer which is not eligible for data banking. The free data will be automatically applied on or before 24 November 2023 and customers will be notified by email and/or SMS when the offer has been applied.
If you’re an Amaysim AS YOU GO customer, then you will receive free standard national talk & text to use until 31 December 2023 and will be completely free of charge. This will be automatically applied on or before 24 November 2023 and you will be notified by email and/or SMS when the offer has been applied.
However, if you change your plan from an AS YOU GO to an UNLIMITED plan (or vice versa) before the offers are applied, you will no longer be eligible for any of the said offers.
You can read the terms and conditions alongside some of the Frequently Asked Questions via the Amaysim website here.
Honestly, whilst most prepaid customers would enjoy either offer, given that the significant outage did lead to not being able to call emergency services or possibly get to work, access bankings etc, do these offers really stack up or should there be more offered? We’d like to hear your thoughts below in the comments.
Another not sorry “apology” from a telco.
Not being easily able to have different NFN ISP, NFN ‘landline’ telco, and mobile telco providers, is what really drove the damage with the Optus outage.
We need a way to easily unbundle everything, without incurring rip-off price gouging on what are the combined domestic and retail telecommunication essential services.
Hi Jeni,
I completely understand were your coming from and I do very much suggest that if you have difficulties trying to seperate your services through Optus, that you reach out to the TIO who could assist with your dispute.
I’m using Telstra for everything, Alex, so this latest Optus incident only impacted me in not being able to contact family members who were on Optus. I moved everything to Telstra after finding that where I moved to in May last year was an utter black hole for Optus mobile, and getting the place wired for NFN via MTM HFC with Telstra as a consequence. To make/take calls on mobile here, I can get 1 bar out of 5 on Telstra 4G on a good day, in the right spot in my place. Optus is 0 bars out of 5… Read more »
Hi Jenni, The issue is the ACCC has no power over telecommunications, only when it comes to mergers is when the ACCC does come into view. This is something more for the Australian Communications and Media Authority (ACMA) to deal with the issue pertaining to network security and communication. Its a common misconception the ACC covers all aspects of telecommunications when it only covers a fraction. The ACCC will only also get involved when say your mobile warranty isn´t being enforced as most do come with a 2 years warranty. Furthermore when it comes to reception, there is also a… Read more »
I’m not an expert at all, but I can’t see how an NBN ISP connection could be separated from a ‘landline’ mobile connection any longer, when it is only technically possible to have one reseller connected to a property’s NBN port. Separate mobile provider yes, but the other two are the same connection now.