In the wake of Google finally releasing Android 5.0 for Nexus devices in November, it emerged that Telstra customers weren’t receiving the Over The Air (OTA) updates on their Nexus 4 or Nexus 5’s. Customers who had patiently waited for the update watched the theoretical two week rollout window come and go, with nothing received. Intrepid Nexus fans found that by inserting a SIM card from another carrier into their phone they were able to immediately receive the update. But happily, today this appears to be resolved.

A number of our readers have commented on the original post advising that they are today receiving the update, and readers on social media are reporting that they too are receiving the update.

For their part, it appears that Telstra may have been catching a bit of short shrift here, after all it is the phone manufacturer – in this case, Google – who actually control the rollout of OTA updates. Nevertheless, Telstra did actually supply a comment on the situation advising :

We know how important having the latest software is to our Nexus customers and our aim is to get updates into your hands as quickly as we can.

We completed the testing of the latest Lollipop update for Telstra-sourced Nexus 5 handset mid December. We had expected Google to make the update available to our customers soon after that, but unfortunately the process took a little longer than expected.

The good news is that they’ve just confirmed to us that they’re about to release the update over the air.

They’ve also confirmed to us that they will also be releasing the Lollipop update for customers using Nexus 4 phones and non Telstra-sourced Nexus 5 handsets connected to our network. The scheduling of updates for non Telstra-sourced handsets is managed by Google.

We’re avid Nexus fans too and so we understand how frustrating the delay has been and we apologise.

Google for their part has no comment on the Telstra situation.

But the updates are now flowing. Telstra customers are receiving the Android 5.0.1 update which includes bug fixes from the original OTA that first brought this issue to our attention. There’s no guarantee this won’t happen again the next time that Google rolls out an update, but the work around of inserting another carriers SIM card should work next time as well, just something to bear in mind.

Have you received your OTA update on your Nexus device yet?

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The telstra debacle makes me laugh. They sold the Nexus 5 twice more expensive than on Google play and could not even get the update on time. This is crap service and is an illustration of a rip off.


I bought my Nexus 5 bought from Google Play Store,
I’m with Boost Mobile (Telsrra network) and I got my 5.0.1 update yesterday.
I tried to update my phone weeks ago by using my girlfriends Vaya SIM (Optus network)

but it didn’t work.

Benjamin Dobell

Same situation, but I got sick off waiting and flashed Lollipop a month ago.


FYI. Optus sourced LG G3 got the OTA Lollipop today.

Paul Grenfell

I got my update over a month ago by using an Optus sim.

Paul Grenfell

The issue was that even those who had sourced their handsets outside of Telstra, ie google direct, we’re also being blocked..
This is what angered many..

Carsten Bauer

Still nothing for Nexus 7 2013 LTE 🙁


It’s not my style but I CM’d mine to get Lollipop. Works beautifully.


Knotup United Nations Groove’s Focuses Upon Hierarchical Understanding Standstick Telstra+Nexus Lineage Environment .


Any sign of the Nexus 7 (2013) update with Telstra?


Is that really the 5.0.1 version that’s suffering the memory leak (seen first hand on unlocked Nexus 5 – and waiting for the 5.0.3 or 5.1 release to fix it….) ?


Have you got 5.0.2? It’s the Same for me can’t use the camera(I use it almost everyday or did) or torch. So frustrating & they’re rolling it out anyway

Brodie Colquhoun

The missus has the nexus 5. I pushed her into the 5.0 lollipop, then soon after there was the 5.0.1 update, then nothing. Memory leaks make a restart daily almost a necessity. I heard they might skip 5.0.2 for nexus 5 and focus on 5.1 or 5.0.3