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Optus has re-imagined Customer Service, and here’s how it’s working
As Optus says, contacting your telco should not be filled with dread. Think back to the last time you experienced the ’call centre run around.’ Being treated like a number, handballed from person to...
Optus announces 5G availability for its “Click and Connect” mobile service Optus Flex
While Optus Flex has been around a little while, the Optus prepaid offering hasn't given its customers everything that its postpaid customers have enjoyed for a little while, and with this week's announcement, the...
Speedtest data shows Aussie Broadband to be the fastest and most consistent Australian service...
Aussie Broadband is one of the most popular providers in Australia right now and with data like this, it's easy to see why. The independently captured data from Speedtest shows Aussie to be...
Deal: Free Amazon Prime for 1 year via Optus SubHub new subscription bundling service
Optus has challenged the Telstra Plus program with an arguable more useful service called SubHub simplifying content subscriptions and memberships by putting them in one place, allowing eligible Optus postpaid customers (Mobile, Optus Fetch,...
Carriers join the foldable fun with Samsung’s new devices
Overnight we've seen the launch of some new gear from Samsung, the Galaxy Z Fold 3 and Galaxy Z Flip 3. It really shouldn't be a surprise that the carriers have joined in the...
ACCC alleges that Telstra, Optus and TPG has misled consumers over NBN speeds
The Australian Competition and Consumer Commission has commenced legal action against three of Australia's largest internet and telecommunications companies, accusing Telstra, Optus and TPG of misleading consumers about the speeds available on their NBN...
Resolved: Optus outage leaves customers with no access to data or phone services
Since around 11 am Eastern time, Optus customers have been reporting issues with regard to their data and phone services. This has continued for some time and in volume, showing it's not an...
Optus begins rollout of extra battery backup for critical mobile transmission hub towers
Victoria's recent storm damage power outages are a reminder that any improvement to mobile network resiliency and uptime is a welcome change.
Motivated by their desire to keep customers connected, Optus employees have conceptualised an...
Greenpeace reveals which Aussie telcos and data centres are switching to renewables fastest
Telecommunications giant Telstra has come out on top in a new report by Greenpeace Australia Pacific that reveals which Australian telcos, data centres and tech companies are ahead in the race to switch to...
Getting Tapping with the Optus X Tap
Optus has released a new prepaid smartphone called the Optus X Tap, which offers some solid features for a reasonable price of $149. The X Tap comes with a 6.52-inch IPS HD+ display...
Telcos issued a warning by the ACMA over failing to check ID before number...
Telstra, Optus and Medion Mobile have all been issued warnings by the Australian Communications and Media Authority (ACMA) for failure to comply with number porting regulations.
It may not seem like a huge...
realme announces the budget C21 for a sub $200 price tag
Realme, a company we are very aware of here at the Ausdroid office has announced the launch of its latest budget smartphone that it claims offers endless fun along with supreme power and impressive...
Optus on the road to 3G switch off, 3G 2100Mhz reused for 5G/4G network...
As part of it's inevitable switch to a 5G/4G network Optus will commence a network technology refresh from late April 2022, reallocating 2100MHz spectrum assets to it's faster and more advanced capability 4G and...
Australia is among the world leaders in mobile connectivity speeds
We've known for a while that we've got some pretty good mobile connectivity in Australia. Of course, there are outages like Telstra's issues last year and the recent issue for Vodafone. But...
Optus has achieved 10Gbps throughput from a real-world 5G tower
Optus today announced a new 5G speed record from Strathpine, Brisbane's 5G tower, having achieved 10Gbps of throughput. By aggregating 3500Mhz and 28Ghz bands, along with existing 4G bands, Optus offers a glimpse of...